Social Media Community Coordinator

amika means friend. we're a fearless, Brooklyn-born, salon-raised haircare brand + a friend to all hair, hairstylists, the planet + you.

we're rooted in clinical results. each product is infused with our intoxicating scent + powered by our superfruit soul, sea buckthorn. known as one of earth's most omega-rich plant sources, this potent berry nourishes your skin, scalp + strands.

we're a proud pal to the planet + certified B-Corp. from sustainably sourced ingredients + recyclable packaging to our energy-saving production processes, we pledge to reduce our greenhouse gas emissions, waste + energy to reach Net Zero by 2030.

having grown up in salons, we know better than anyone how important stylists are—they're our confidantes + community. Think of us as your at-home hairapist, here to empower self-expression + bring joy to your haircare experience. all hair is welcome™.

the job:

amika is looking for an enthusiastic, detail-oriented, people-loving Community Coordinator to join our growing Social & Community team full-time. This role is perfect for someone eager to learn the foundations of community management, brand engagement, and social operations.

You'll serve as one of the key voices of the brand across social channels, help maintain a thriving online community, support the team with administrative and operational tasks, and grow into greater creative and strategic responsibilities over time.

salary: $68,000 - $70,000 + bonus

location: hybrid (must be based in New York + have the right to work in the US)

what you'll do:

• Community Management (Primary Responsibility)
• Monitor and respond to comments, DMs, tags, and mentions across our social platforms including but not limited to two Instagram accounts, TikTok, Facebook, Youtube, and emerging channels
• Repost UGC to Instagram Stories and help source and surface community content.
• Maintain safe, friendly, on-brand community spaces by hiding spam and escalating issues when needed.
• Flag noteworthy conversations, trends, and opportunities for brand engagement.

Content & Social Support

• Upload approved content across platforms with accuracy and attention to detail.
• Assist the team in organizing assets, maintaining content calendars, and tracking posting schedules.
• Pitch social and community-driven content ideas informed by daily community interactions.
• Contribute to team trend recaps with learnings, trends, themes, and performance notes.

Administrative & Operational Support

• Assist with influencer/community seeding processes: collecting addresses, tracking shipments, maintaining spreadsheets.
• Help with scheduling, meeting notes, and project coordination for the social team.
• Manage community-related documentation, FAQs, responses, and internal communication updates.
• Support cross-functional teams (Customer Support, Retail, Education) by sharing relevant community insights.

Growth Opportunities (First 12–18 Months)

As skills develop, the Community Coordinator may:

• Take ownership of one social channel or community vertical.
• Lead small-scale community campaigns or engagement moments.
• Provide deeper reporting on sentiment, trend analysis, and community-driven insights.
• Support creative production or take on more advanced content tasks (drafting captions, Story concepts, etc.).

must haves:

• A recent graduate or early-career talent with 1–2 years experience in social media, community management, customer service, or related roles (internships included).
• A natural community builder with strong instincts for relationship-building and customer support.
• Fluent in internet culture, obsessed with social trends, and excited about brand storytelling.
• Highly organized, detail-oriented, and reliable. You're the type who never misses a notification.
• Quick-thinking, collaborative, and comfortable operating in a fast-paced environment.
• Experience in retail, hospitality, or customer support is a strong plus.

additional details:

Schedule: Monday–Friday with weekend monitoring or coverage as needed

ready to apply?

please click the link below that will bring you to our careers page where you can submit your application + resume (cover letter optional). a member of our team will be in touch soon!