Within Accenture's Utilities (Energy Retail and Customer Experience) Practice, We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.

In Strategy & Consulting we work with C-suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinvention.

Benefits of Working at Accenture

Impactful Projects with Leading Clients: Opportunity to partner with top-tier clients in the CNR Industry on transformative projects.
Collaborative Work Culture: Join a dynamic and collaborative environment that values professional growth and development.
Competitive Compensation and Benefits: Enjoy a rewarding compensation package, including extensive benefits.

Key Responsibilities

Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work

Note: We are open to hiring in most major cities in the US that are near to an Accenture corporate office.

Here's what you need

Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery
Minimum of 2 years of functional experience with either an SAP or Oracle platform.
Expertise in Meter to Cash operations, functions, and technologies.
Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements)
Bachelor’s degree or equivalent work experience.
Ability to travel as needed.

Bonus Points If

You have at least 2 years of experience in an advisory or consulting role

Professional Skill Requirements

You improvise and adapt to lead clients and teams through change and ambiguity
You’ve gained the trust of your clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $63,800 to $205,800

Colorado $63,800 to $177,800

District of Columbia $68,000 to $189,300

Illinois $59,100 to $177,800

Minnesota $63,800 to $177,800

Maryland $63,800 to $177,800

New York/New Jersey $59,100 to $205,800

Washington $68,000 to $189,300

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Qualifications

Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery
Minimum of 2 years of functional experience with either an SAP or Oracle platform
Expertise in Meter to Cash operations, functions, and technologies
Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements)
Bachelor’s degree or equivalent work experience
Ability to travel as needed
You have at least 2 years of experience in an advisory or consulting role
You improvise and adapt to lead clients and teams through change and ambiguity
You’ve gained the trust of your clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States

Benefits

Collaborative Work Culture: Join a dynamic and collaborative environment that values professional growth and development
Competitive Compensation and Benefits: Enjoy a rewarding compensation package, including extensive benefits
Role Location Annual Salary Range
California $63,800 to $205,800
Colorado $63,800 to $177,800
Illinois $59,100 to $177,800
Minnesota $63,800 to $177,800
Maryland $63,800 to $177,800
New York/New Jersey $59,100 to $205,800

Responsibilities

Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies
Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives
Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives
Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations
Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits
Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector
Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work

Utilities Industry Consultant/CIS Transformation

Job Type