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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

We are looking for an outstanding candidate with a strong blend of technical Ecommerce expertise and high business acumen to lead the Tim Hortons Retail Ecommerce business. The Sr. Manager, Ecommerce will lead all business strategy & operations for TimShop.ca and other 3rd party online retail sales channels, including development & execution of the site feature roadmap, inventory planning & order fulfillment, and management of the channel’s P&L. This individual will be the champion for Ecommerce within the organization and will collaborate with a number of cross-functional teams including Marketing, Finance, Digital/Tech, Supply Chain, Legal, and Guest Services. In addition, they will procure & manage relationships with a number of external Ecommerce agency partners and vendors.

Roles And Responsibilities

Manage all operational aspects of TimShop.ca including execution of site merchandising, product warehousing & logistics, order fulfilment, and customer service
Develop and execute the Ecommerce feature roadmap by collaborating with multiple external vendors & internal stakeholders to propose, budget, and implement site enhancements
Lead Ecommerce inventory planning and forecasting, while making ongoing recommendations for discounting/clearance tactics to optimize product sell through
Oversee the Ecommerce P&L and make recommendations to drive topline sales while finding cost efficiencies to achieve overall channel profitability targets
Partner with the CRM & Media teams to develop marketing campaigns and tactics that drive site awareness, traffic, and conversion
Analyze and interpret sales, financials, and site data to develop strategic business recommendations that drive channel growth

Required Skills

Bachelor’s degree in Business, Operations, Marketing or related field
At least 2-3 years of experience managing an Ecommerce site, preferably from a large scale Retailer in General Merchandise, Fashion, or Apparel
Expertise in managing a Shopify site, vendors, and plug-ins is strongly preferred
Previous experience with Google Analytics (GA4) and Amazon Vendor Central is an asset
An entrepreneurial mindset with ability to lead & influence cross functionally and take full ownership of a growing new business to drive rapid growth
Highly analytical with ability to translate data insights into strategic business recommendations
Must be comfortable working with data and financials; P&L management experience is an asset
Must have experience managing external agencies/vendors and executing contract negotiations
Ability to operate and adapt in a rapidly changing environment
Strong teamwork and interpersonal skills
Self-starter who seeks opportunities for improvement and proactively initiates new projects

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

Sr. Manager, Retail E-Commerce, TH, Canada

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