Develop and execute the overall e-commerce strategy for the Little Caesars Arena retail platform, including seasonal campaigns, new product drops, and special event promotions

Manage the day-to-day operations of the retail department, online store, including product listings, pricing, visual merchandising, promotions, and inventory accuracy

Collaborate closely with the merchandise buying team to align online offerings with in-arena assortments and key brand moments

Partner with marketing, creative, and digital teams to support integrated campaigns that drive traffic, conversions, and fan engagement

Oversee order fulfillment processes, ensuring timely and accurate shipping and handling in coordination with warehouse staff

Monitor and report on e-commerce KPIs such as sales performance, conversion rates, cart abandonment, and user behavior; provide actionable insights to optimize the customer journey

Ensure high standards of customer service through responsive communication, accurate product information, and efficient issue resolution

Stay current on e-commerce best practices, trends, and technologies within retail and the sports industry, bringing innovation to the digital fan experience

More about you

Bachelor’s degree in Marketing, Business, Digital Media, or related field preferred
3+ years of e-commerce or digital retail experience, ideally in a fast-paced, brand-driven environment
Experience with e-commerce platforms such as Big Commerce or similar
Strong analytical skills with a data-driven mindset and the ability to translate insights into strategy
Detail-oriented with excellent organizational and project management abilities
Passion for sports, entertainment, and fan engagement
Ability to work nights, weekends, and game days as needed

Physical requirements

Must be able to lift at least 30 pounds
Frequent standing, bending, lifting, and walking

Shift details

Day shift

Evening shift

Holidays

Monday to Friday

Weekends

Weekends only

Event based

Overtime as needed

Who we are

Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Qualifications

3+ years of e-commerce or digital retail experience, ideally in a fast-paced, brand-driven environment
Experience with e-commerce platforms such as Big Commerce or similar
Strong analytical skills with a data-driven mindset and the ability to translate insights into strategy
Detail-oriented with excellent organizat

Ecommerce Manager, Little Caesars Arena

Job Type