Support Technician

SRM Digital LLC is seeking a Support Technician to provide technical assistance and support to users. The role involves troubleshooting hardware and software issues, installing and configuring systems, and maintaining AV equipment in conference rooms.

Responsibilities

• Provide technical assistance to users experiencing hardware and software issues
• Install, configure, and maintain desktop hardware, software, and peripheral devices
• Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity
• Train users on new technologies and provide guidance on best practices
• Maintain detailed records of technical issues and solutions, and update documentation as needed
• Work closely with other IT teams to resolve complex issues
• Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment is functioning properly before meetings and provide on-the-spot technical support during meetings
• Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions

Skills

• Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently
• Excellent verbal and written communication skills to interact effectively with users and team members
• Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams
• Strong customer service orientation to provide a positive user experience
• Ability to lift and move computer equipment and perform tasks that may require physical effort
• Provide technical assistance to users experiencing hardware and software issues
• Install, configure, and maintain desktop hardware, software, and peripheral devices
• Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity
• Train users on new technologies and provide guidance on best practices
• Maintain detailed records of technical issues and solutions, and update documentation as needed
• Work closely with other IT teams to resolve complex issues
• Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment is functioning properly before meetings and provide on-the-spot technical support during meetings
• Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous
• Additional certifications such as ITIL, CompTIA Network+, can be beneficial

Company Overview

• We at SRM Digital are focused towards connecting businesses with top talent across various industries. It was founded in 2024, and is headquartered in Atlanta, GA, US, with a workforce of 11-50 employees. Its website is https://www.srmidigital.com.