E-commerce Account Manager

**Company Overview**

CorLiving is a distinguished name in the home furnishings industry, known for its commitment to quality, innovation, and customer satisfaction. As we expand our online presence, we are looking for an on-site E-commerce Account Manager to join our dynamic team. This role will not only help manage our online retail accounts but also support order processing and customer service operations.

• *Key Responsibilities**:
• Oversee the day-to-day management of e-commerce platforms, including product listings, inventory management, promotional activities, and overall account health.
• Processing of orders from initiation to completion, ensuring accurate entry, timely fulfillment, and proper invoicing.
• Serve as the front line for customer inquiries and issues, providing high-level service to enhance customer loyalty and retention.
• Utilize analytics tools to monitor, review, and report on marketplace trends and performance metrics, making data-driven decisions to boost sales and profitability.
• Help to develop strategies to increase product visibility and conversion rates, including content optimization, and marketing campaigns.
• Manage relationships with external e-commerce partners to ensure compliance and strategic alignment.
• Regularly update stakeholders on the status of e-commerce activities, including challenges, successes, and opportunities for growth.
• *Qualifications**:
• Strong written and verbal command of the English language is required.
• Proficient in the use of Microsoft Office suite of tools is required.
• Strong understanding of customer service processes and the importance of exceptional service delivery.
• Excellent organizational, time management, and communication skills.
• Ability to analyze data and translate insights into actionable growth strategies.
• *Preferred Skills**:
• Experience in the home furnishings or related consumer goods industry.
• Familiarity with digital marketing tools and techniques.
• Proven ability to manage and resolve customer issues in a timely and empathetic manner.
• *What We Offer**:
• Competitive salary
• Annual bonuses.
• Excellent career opportunities from within the company.
• Comprehensive benefits package. (Extended medical, dental, life insurance, EAP)
• Health spending account
• A vibrant, creative work environment in a rapidly growing company.
• Opportunities for personal and professional growth.
• Please note that this is an on-site position.