E-commerce Customer Service Specialist

**Our Company**

• *Job Summary**:

Are you passionate about providing exceptional customer service and have an eye for detail? Join our team as an E-Commerce Customer Service Specialist. In this role, you’ll play a crucial part in ensuring a seamless shopping experience for our customers while collaborating with our product inventory team to maintain the quality and accuracy of our online listings.

This is a high security environment, and the successful applicant must be bondable with a clear criminal record and meet requirements of a security background check.

• *Key Responsibilities include but are not limited to**:
• Resolve customer concerns related to orders, shipping, and returns with a focus on satisfaction.
• Provide customer support regarding products and services
• Processing online and phone orders and returns
• Articulate company rewards programs and any promotional sales or product launches
• Develop and maintain working knowledge of customer needs/issues and industry trends
• Consult with and provide seamless backup to our Order Fulfillment and Inventory teams
• Provide feedback to improve processes and customer experiences.
• *Qualifications & Skills**:
• Excellent customer service skills and a passion for creating positive shopping experiences.
• Proficiency in MS Office, particularly Word and Excel
• Experience using customer management software
• Strong organizational skills and attention to detail.
• Ability to multitask and adapt in a fast-paced environment.
• Enthusiastic, proactive, and team-oriented attitude.
• Ability to work independently and as part of a team
• *What Do We Offer?**

Canadian PMX / Canadian Coin & Currency is an equal opportunity employer and offers its employees a wide range of benefits and support.

At the end of the day, we know our employees are our most valuable resource. As such, we try to make your job as rewarding and engaging as possible. We offer great advancement opportunities, as well as comprehensive health insurance benefits.

• *Hours**:

This is a full-time position. Approximately 40 hours / week, including weekend availability.

• *Requirements**:
• 2+ years of customer service experience
• Problem solving and multi-tasking skills
• Proficiency in MS Office, particularly Word and Excel
• Experience with Shopify systems an asset
• Able to work effectively with others in a team-oriented environment and provide excellent customer service
• Flexible with scheduling and available to work retail hours, which may include days, evenings, weekends and/or holidays, based on department and store/company needs
• Job Types: Full-time, Permanent
• *Pay**:$22.00-$27.00 per hour
• *Expected hours**: 40 per week
• *Benefits**:
• Dental care
• Extended health care