Job Title: Social Media Community Manager (Contractor)

Duration: 6- Months maximum of 1499 hr/yr

Work Schedule: Monday–Friday (32-hour work week, flexible)

Start/End Times: 9:00 AM – 5:00 PM CT (flexible)

Work Environment: Professional, Hybrid

Job Description – Key Responsibilities

Lead the development of proactive and reactive communication frameworks using AI tools to tailor responses across platforms.
Define and evolve platform-specific tone-of-voice guidelines.
Build audience communities by engaging beyond owned channels to grow reach.
Manage and develop responses to social platform comments and partner with the Customer Experience Engagement Center (CXEC) for execution.
Collaborate with Brand and PR teams to align Q&A and legal-approved responses for social-first content.
Monitor veterinary conversations (branded/unbranded) in open and closed groups; report insights to the business.
Act as the point of contact for CXEC for community management-related queries.
Provide detailed analytics and sentiment tracking to stakeholders.
Share feedback with the paid media team on campaign community sentiment.
Identify trends and influencers to inform content and marketing strategy.
Coordinate "surprise and delight " opportunities in partnership with CXEC.
Stay current on industry trends and community behaviors.

Required Qualifications

Bachelor's degree in Marketing or related field.
5+ years of experience in social media/community management.
Strong command of platforms including Facebook, Instagram, TikTok, YouTube, Reddit.
Experience with tools like Emplifi (preferred).
Strong interpersonal and written communication skills.

Preferred Qualifications

Familiarity with AI tools for community engagement.
Proficient in Smartsheets and Google Suite.

#TB_PH

About the Company

TalentBurst, Inc.

For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.

Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!

Company Size

5,000 to 9,999 employees

Industry

Staffing/Employment Agencies

Founded

2002

Website

http://www.talentburst.com/

Qualifications

Bachelor's degree in Marketing or related field
5+ years of experience in social media/community management
Strong command of platforms including Facebook, Instagram, TikTok, YouTube, Reddit
Strong interpersonal and written communication skills

Responsibilities

Work Schedule: Monday–Friday (32-hour work week, flexible)
Start/End Times: 9:00 AM – 5:00 PM CT (flexible)
Lead the development of proactive and reactive communication frameworks using AI tools to tailor responses across platforms
Define and evolve platform-specific tone-of-voice guidelines
Build audience communities by engaging beyond owned channels to grow reach
Manage and develop responses to social platform comments and partner with the Customer Experience Engagement Center (CXEC) for execution
Collaborate with Brand and PR teams to align Q&A and legal-approved responses for social-first content
Monitor veterinary conversations (branded/unbranded) in open and closed groups; report insights to the business
Act as the point of contact for CXEC for community management-related queries
Provide detailed analytics and sentiment tracking to stakeholders
Share feedback with the paid media team on campaign community sentiment
Identify trends and influencers to inform content and marketing strategy
Coordinate "surprise and delight " opportunities in partnership with CXEC
Stay current on industry trends and community behaviors

Social Media Community Manager - Contract

Job Type