Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are seeking a proactive, self-starting Database Marketing Operations & Delivery Lead to join our team. This role demands a high degree of autonomy and the ability to quickly shape and refine team operating processes. The successful candidate will collaborate closely with the Database Marketing Manager, serving as their right hand in executing the daily operations needed for efficient project delivery and stakeholder communication. This pivotal role merges elements of agile methodologies with operational leadership to facilitate cross-functional efforts and achieve project goals effectively.

As leaders in data ingestion and transformation, we ensure the delivery of high-quality client communications and data poised for advanced analytics insights. Our projects include major transformation initiatives like a migration to Snowflake and expanding our influence and capabilities within the marketing landscape.

If you are passionate about innovation and impact, we want to hear from you!

Key Responsibilities

Partner closely with the Database Marketing Manager in planning and detailing roadmaps, ensuring consistent follow-through with stakeholders to meet strategic objectives.
Act as the primary point of contact for stakeholders, independently gathering requirements and ensuring their needs are met. Keep stakeholders continuously informed through regular updates and communications.
Establish and continually refine intake procedures, SLAs, and stakeholder status updates for optimal efficiency and communication.
Develop and manage comprehensive project plans, including timelines, milestones, and resource allocations, ensuring alignment with strategic objectives.
Set up and lead agile ceremonies, including daily scrums, sprint planning, backlog grooming, sprint reviews, and retrospectives, adapting as needed to fit our processes.
Build quarterly roadmaps and continuously groom the backlog, ensuring alignment with strategic priorities.
Write detailed user stories, business rules, and acceptance criteria to guide development and stakeholder understanding.
Identify potential risks and issues, implementing proactive mitigation strategies to address these challenges swiftly.
Monitor the day-to-day progress of projects against established objectives, schedules, and budgets, adjusting plans as necessary to stay on track.

Qualifications

Bachelor's degree in Marketing, Business Administration, Project Management, or a related field.
Minimum 5 years proven experience in a role involving project coordination and delivery, ideally within a marketing or database-focused environment.
Experience in a hybrid (waterfall + agile) project management environment.
Strong organizational skills and a keen eye for detail.
Excellent communication and interpersonal skills, with prior experience engaging effectively with cross-functional teams and stakeholders.
Ability to manage multiple projects simultaneously in a fast-paced environment.
Proficiency in project management software and tools (ex. Jira and Confluence)
Scrum Master, PMP, PSPO, and/or PSM certifications considered an asset
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
No Canadian work experience required but must have authorization to work in Canada.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

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Database Marketing Operations / Delivery Lead