Ecommerce Analyst (California)

Description

Job Description | Ecommerce Analyst (Shopper)

Work Location: Work from home (living in California)

Work Schedule: Monday to Friday, 8 hours per day 7AM to 6 PM

Start Date: ASAP

Rate: $17.20 per hour

Position Description

TELUS Digital is looking for a full time, work-from-home shopper to shop at a wide variety of online retailers and collect a range of detailed data about every aspect of the experience - from buying products, to contacting customer service, to returning products.

Main Responsibilities

• Shop at a wide variety of online retailers and collect a range of detailed data about every aspect of the experience - buying products, contacting customer service, returning products
• Review and Vet lists of data on a regular basis
• Perform weekly reconciliation of financial tasks and monthly reconciliation of donations.
• Daily maintenance and updates of data on trackers
• Attendance and participation in weekly team meetings, team building sessions, and any occasional ad hoc meetings and training, as necessary
• Manage emails in multiple accounts
• Maintenance of project/policy documentation for assigned projects
• Perform weekly transactional reviews, audits, data quality reviews, and process runs for assigned projects
• Lead project training and new shopper training as necessary
• Provide ongoing feedback on processes to improve data quality and efficiency
• Complete one-off projects and duties as assigned by management

Required Qualifications

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
• Moderate level of expertise with G Suite applications (basic formulas, filtering, etc.)
• High degree of expertise with Internet browsing, email, and common applications
• Strong attention to detail, organization, and project management skills
• Strong communication skills (both verbal and written)
• Ability to multitask and make progress on many things at once
• Flexibility is critical
• Home equipment needed: printer, smartphone (iPhone or Android), Internet connection (high-speed, private). A laptop will be provided.
• Availability to work from home for 8 hrs/day during core hours 7am - 6pm (M-F) at home residence
• Secure location at home to store and receive/return packages during normal weekday business hours
• Valid driver's license with reliable transportation
• Distance from home address to USPS/Fedex/UPS locations under 10 miles each way
• Background check required.

TELUS Values

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.