E-commerce Coordinator

**Mission of the Role**(_What you’ll be doing_)**:

• *Key Duties & Accountabilities**(_Primary responsibilities & quantifiable measurement_):
• Management of inbound and outbound sales orders
• Magento e-store support involving product data management and updating creative assets
• Customer service responsibilities which include answering inquiries, coordinating sample requests and closing sales
• Establishing, maintaining and building strong relationships with internal departments
• Working with both existing and new vendors to identify opportunities and market trends, to achieve goals
• Following up with vendors to resolve any related distribution issues
• Handling all sample inventory management
• Monitoring sales and margin performance
• Assisting in purchase order creation, tracking and confirmation
• Monitoring stock levels and initiating safety recommendations
• Digital marketing support (PPC, SEO and social media)
• Managing department expenses
• Data analytics
• Problem-solving
• Perform other duties, as assigned
• *Qualifications**(_What you’ll need to be successful_):
• Post-secondary education in a related field required
• Bachelor’s Degree preferred
• 2-3 years of post-secondary work experience
• Strong computer skills, proficient with MS Office
• Familiarity with Google Ads and Google Analytics and reporting
• E-Commerce experience is an asset (Magento, Shopify, Amazon)
• Capability of measuring, analyzing and assessing ecommerce/sales trends
• Excellent customer service and conflict resolution skills
• Experienced in advanced selling tactics
• Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines
• Outstanding written and verbal communication skills
• Energetic, self-motivated, and results-oriented
• Proven team player who is both flexible and adaptable
• *SupplyOne Core Values**_ (Behaviors and values that are essential to be successful in our environment_):
• **People First -**Fosters culture that prioritizes trust and respect, focuses on well-being, growth, and development of employees, emphasizes collaboration and honest, open, and direct communication, is accountable for actions.
• ** Unique Customer Solutions -**Listens to customers and understands their unique needs, goes above and beyond to deliver innovative customer solutions, demonstrates an entrepreneurial mindset.
• ** Passion to Serve -**Responds quickly to customer needs, delivers on commitments, exhibits a sense of urgency, demonstrates a commitment to making a positive impact on customers, employees, and communities, embraces empathy, integrity, and compassion in all interactions.
• ** Agility** - Quickly adapts to changing customer needs and market dynamics, demonstrates and encourages creativity, flexibility and intelligent risk taking, embraces forward progress and change, open to new ideas.
• ** Growth Focus -**Results driven, continuously drives profitable growth, not satisfied with status quo, continuously seeks improvement, embraces stretch goals.

SupplyOne Canada is a leading full-service packaging supplier with locations in Brampton, Toronto, and Collingwood. We have over 35 years of insight, expertise, and experience in the packaging industry, and we’re consistently recognized and awarded for our leadership in sustainability, innovation, and operational excellence. As part of the SupplyOne family of companies, we’re proud to provide you with even greater access to innovative packaging products and services. Let’s make your packaging work for you.