E-COMMERCE MANAGER

Overview

Strong Spas is seeking a dynamic and strategic E-Commerce Manager to oversee all aspects of our online sales channels. This role is responsible for managing e-commerce platforms, optimizing product performance, expanding into new markets, and ensuring a consistent and compelling brand presence across all digital marketplaces.

The ideal candidate has a proven track record in managing online retail operations, strong analytical skills, and a deep understanding of marketplace dynamics, SEO, PPC, and fulfillment strategies.

Key Responsibilities

• Oversee and optimize Strong Spas’ presence on major online marketplaces such as Wayfair, Sam’s Club, Costco, and others as needed.
• Lead and manage the E-Commerce team, providing clear direction and support.
• Ensure product listings are aligned with market trends and customer demands.
• Develop and deliver regular reports on marketplace performance and KPIs.
• Identify and pursue opportunities to expand into new territories and retail accounts.
• Drive improvements in online sales, ROI, product ratings, and customer satisfaction.
• Monitor and respond to marketplace alerts and proactively optimize SKU performance.
• Analyze industry trends, competitor activity, pricing, and promotional offers.
• Execute effective SEO strategies, PPC campaigns, and A/B testing to maximize visibility and conversion.
• Maintain brand registry and ensure compliance across all online channels.
• Collaborate cross-functionally with marketing, product, and operations teams to ensure consistent brand messaging and seamless customer experience.
• Manage vendor relationships and work closely with partners to enhance product offerings and execution.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Marketing, E-Commerce, or related field.
• Minimum 5 years of experience in online retail and e-commerce management.
• At least 2 years of experience managing online marketplaces (e.g., Wayfair, Amazon, Costco, etc.).

Technical Skills

• Proficiency in Microsoft Office Suite and Google Workspace.
• Experience with 3rd-party e-commerce tools and platforms.
• Skilled in analyzing large datasets using Excel or similar tools.
• Strong understanding of PPC, SEO, dropshipping, and fulfillment strategies.

Personal & Professional Attributes

• Detail-oriented and results-driven with a proactive mindset.
• Highly adaptable in a fast-paced, evolving environment.
• Strong organizational and time management skills.
• Professional, timely communication with internal and external stakeholders.
• Experience working with vendors on product development and iteration.

Why Join Strong Spas?

Be part of a growing, innovative company at the forefront of luxury spa manufacturing. You’ll have the opportunity to shape our e-commerce strategy, work with leading retail partners, and make a direct impact on our growth and success.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person