Senior Project Manager, Digital Commerce, Apple Store Online

Apple is a leading technology company known for its innovative products and commitment to diversity and inclusion. The Senior Project Manager for Digital Commerce will lead significant eCommerce initiatives, ensuring exceptional digital experiences for customers while collaborating with various teams to enhance processes and technology solutions.

Responsibilities

• Lead end to end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams
• Lead all phases of projects including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), change management, user/integration/production testing, project cutover/go-live’s, retrospectives, and closeout
• Be the voice of their body of work. Communicate effectively and transparently across all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required
• Build strong relationships with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio
• Understand complex system landscapes and offer technical suggestions to engineering teams
• Influence and shape system architecture and integration strategies and platform design
• Collaborate with business and technology teams ensuring project objectives are being met, scope is continuously understood by all relevant parties, and that the technical solutions being implemented are as simple as possible yet lasting in tenure
• Drive project centric discussions and deep-dives with team members from diverse business and technical backgrounds and roles, and use these discussions to focus efforts on the objectives of their defined body of work
• Strive for operational excellence by incorporating Apple’s standard methodologies for Project Management, to ensure consistent delivery of quality business solutions
• Quickly become and serve as a resource and technical SME for Retail Online in the area where your project work takes you
• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn

Skills

• 7+ years of professional experience working within a product, project, or program management role.
• Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. Payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
• Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership.
• BA/BS degree in a technical field, or 11+ years of professional experience in a directly relatable role.
• Experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams.
• Is a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems. Thinks with a focus on implementing simple but lasting solutions.
• Demonstrated ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact.
• Has worked within a global organization, where work may include a mix of regional or global scope.
• Has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.
• Experience and proficiency with SAP (S4 HANA), awareness of AI application within a contact center environment, knowledge of Genesys routing solutions, order to cash processes, etc. are differentiating and desirable skillsets.
• PMP or Certified Scrum Master.

Company Overview

• Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software. It was founded in 1976, and is headquartered in Cupertino, California, USA, with a workforce of 10001+ employees. Its website is https://www.apple.com.

Company H1B Sponsorship

• Apple has a track record of offering H1B sponsorships, with 5530 in 2025, 3766 in 2024, 3939 in 2023, 4822 in 2022, 4060 in 2021, 3656 in 2020. Please note that this does not guarantee sponsorship for this specific role.