Corporate Security Incident Response Supervisor , Amazon Corporate Security, Business Assurance Center

Amazon Corporate Security is dedicated to providing a safe workplace for all employees. They are seeking a Corporate Security Incident Response Supervisor to manage operational security programs and ensure quality service delivery within their global security operations center.

Responsibilities

• Monitor incident response activities across all team members, ensuring quality service delivery and stepping in when needed to guide response actions
• Manage all personnel aspects of an assigned team, from performance management to team growth and development
• Facilitate a collaborative, employee-focused environment that prioritizes growth and development while maintaining a high-performance bar
• Oversee the drafting and publication of written products and communications, including the editing and quality management of all written products
• Manage competing priorities, including concurrent security events, by directing and allocating personnel resources, and escalating to managers and stakeholders as necessary
• Manage Service Level Agreements (SLAs) to ensure consistent service delivery
• Proactively identify risks and areas for improvement

Skills

• 3+ years of high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center experience
• Experience leading, coaching, and mentoring direct reports
• Outstanding verbal and written communication skills with an ability to remain calm, focused, and professional in high-stress situations
• Outstanding writing skills to include drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts
• Experience with security equipment such as intrusion detection devices, access control systems, etc
• Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issues
• Advanced education/certification in the fields of emergency management, security management, project management, or related disciplines
• Demonstrated ability to quickly collect and analyze data necessary to brief leaders on important, time sensitive security issues

Benefits

• Equity
• Sign-on payments
• Full range of medical, financial, and/or other benefits

Company Overview

• Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is https://amazon.com.