Business Transformation and Change Management Lead, Specialist

Core Responsibilities

• Develops, implements, monitors change and communication plans for large-scale HR change initiatives and/or program workstreams that drive transformation, adoption, and behavioral change.
• Contributes expertise and leads a business engagement plan, including ways of assessing readiness and feedback. Partners across HR, business leaders, departments/divisions, and program teams to align on strategy and secure stakeholder buy-in. Provides insight into the best practices and common obstacles based on prior change management experiences.
• Manages communication and stakeholder engagement. Develops and delivers clear and consistent messaging about changes, fosters open communication channels, and actively engages with leaders, crew, and other stakeholder groups to mitigate change related risks and ensure readiness.
• Builds and maintains effective relationships. Proactively fosters communication between internal and external stakeholders. Influences key decisions across stakeholder groups.
• Proactively identifies, manages, and mitigates risks and any related issues. Communicates solutions on key issues or projects to management and stakeholders
• Develops measurement processes for change management success that help business partners do self-assessments based on communicated maturity models.
• Builds and maintains productive working relationships with various project team members, consultants and stakeholders at both the executive and operational level.
• Builds and maintains productive working relationships with various project team members, internal partners and stakeholders at both the executive and operational level.
• Participates in special projects and performs other duties as assigned.

Critical Skills

• Excellent communication, stakeholder management and interpersonal skills. Adept at managing situations in which there are conflicting views and priorities across a complex network of stakeholders.
• Strategic thinking and planning: Ability to articulate a clear vision for change, align HR initiatives with organizational goals, and create actionable plans for implementation. Ability to convert ideas into action through organization and targeted planning.
• Knowledgeable in human behavior and change management principles: Capable of identifying potential resistance to change, creating strategies to address it, and assisting crew during transitions. Skilled at advising HR leaders and initiative teams on strategies to reduce change related risk and ensure success.
• Persuasion, Influence and Presence: Demonstrates cultural competence and authenticity to earn HR leaders’ trust and respect, effectively challenging the status quo even without formal authority.
• Adaptability and flexibility: Exhibits a proactive approach to adjusting strategies in response to feedback, emerging data, and changing conditions, reflecting strong resilience within dynamic and challenging environments

Qualifications

• Minimum of five years related work experience. Three years of change management practitioner experience.
• Experience supporting change management efforts for large-scale, complex enterprise-level initiatives with changes across people, processes and technology
• Professional certification in Change Management (Prosci or similar) preferred
• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.