Enterprise Transformation Guide (Advisor, Connector, and Design Strategist) - Hybrid

Overview

The Enterprise Transformation Guide serves as the primary navigator for opportunities moving through the Idea to Implementation (I2I) process. Acting as a trusted advisor, connector, and design strategist, this role supports the Opportunity Owner with consistent use of the I2I playbook, ensuring the right people, resources, and routines are in place to deliver quality that aligns to both governance and experience design standards. An Enterprise Transformation Guide brings a blend of program management, transformation expertise, and service design capabilities. They help teams interpret and apply The Way We Work principles, ensure I2I governance standards are met, and facilitate collaboration across business lines and disciplines. They apply human-centered design methods to uncover user needs, visualize service experiences, and align work to strategic priorities. By tracking progress, identifying risks, and guiding experience-led planning, they empower Opportunity Owners to deliver the right solutions, built the right way, for strategic and customer readiness. They serve as a Co-Pilot in an Opportunity Owner’s journey to readiness to evolve into a potentially funded opportunity.

Key Responsibilities

• Lead and coordinate cross-functional teams throughout the I2I process, ensuring milestones, quality standards, and experience outcomes are met.
• Serve as a connector between teams, leadership, and subject matter experts, aligning resources and capabilities effectively.
• Facilitate The Way We Work and transformation practices, activating the right tools, methods, and talent – including service design tools like journey maps, service blueprints, and experience prototypes – at the right time.
• Represent opportunities in committees and leadership forums, communicating progress, value, and experience impact.
• Translate user and stakeholder insights into opportunity spaces and future-state service models that guide prioritization and delivery.
• Advocate for customer and employee experience at all levels, using storytelling and design artifacts to build alignment and trust.

Core Skills & Competencies

• Strategic Thinking & Alignment: Ability to connect opportunity progress and outcomes to organizational strategy, SIC priorities, and experience vision. Skill in identifying and articulating the “so what and why,” inclusive of the value, impact, and experience implications of the work.
• Stakeholder Engagement & Influence: Ability to frame updates in a way that resonates with executive audiences and cross-functional partners. Skilled in balancing transparency with strategic positioning to build credibility and trust across disciplines.
• Analytical & Assessment Skills: Ability to interpret qualitative and quantitative data from the Reflection & Summary and user research. Competence in using assessment and design research results to identify trends, gaps, and risks across I2I phases.
• Communication & Storytelling: Skilled at simplifying complex progress updates and experience insights into compelling, concise narratives. Comfortable facilitating discussions, design workshops, and clarifying expectations across diverse audiences.
• Change & Process Design Activation: Understanding of I2I phases, toll gates, and service design workflows to position updates in the right context. Ability to spot opportunities for process improvement, experience enhancement, or capability engagement.
• Confidence & Executive Presence: Ability to present to senior leaders with clarity, composure, and authority, advocating for both strategic and customer outcomes. Skilled in handling challenging questions and navigating ambiguity with confidence.
• Collaboration & Integration: Ability to coordinate across capability teams – including Product, Process, Research, Analytics, and Technology – to ensure updates reflect cross-functional input. Comfort in guiding Opportunity Owners to articulate milestones, measurable outcomes, and experience goals.

Education and Experience Required

• Bachelor's degree, or equivalent work experience
• 5+ years relevant work experience

Education and Experience Preferred

• Strong Stakeholder Management & Influence: Proven ability to manage complex stakeholder relationships, navigate tough conversations, and influence decisions toward better outcomes.
• Consulting Experience: Background in consulting or advisory roles, with demonstrated success in guiding strategic initiatives and driving organizational change.
• Human-Centered & Service Design Expertise: Knowledge of human-centered design principles; experience with service design methods such as journey mapping, stakeholder mapping, and experience prototyping. Service design background strongly preferred, but not mandatory.
• Knowledge of Organizational Ways of Working: Familiarity with transformation frameworks and governance practices (e.g., The Way We Work or similar), ensuring alignment with enterprise standards.
• Business Process Design Skills: Ability to analyze and design business processes to improve efficiency and experience outcomes.
• Risk Management & Governance: Experience identifying risks and ensuring compliance with governance standards throughout project lifecycles.
• Enterprise-Level Program Management: Track record of managing large-scale initiatives with budgets in the millions, coordinating across multiple business lines and disciplines.
• Storytelling & Communication Excellence: Skilled at simplifying complex concepts into compelling narratives for executive audiences; strong presentation and executive presence.
• Workshop Facilitation & Collaboration: Ability to lead design workshops, facilitate cross-functional discussions, and drive alignment among diverse stakeholders.

Working Model/Office Location

This will be a hybrid position that includes time spent working in-office at an M&T Bank location. While our team members may not be required to come into an office on a set schedule, we are expected to engage in purposeful, in-person collaboration. Therefore, eligible candidates must live within commuting distance to one of our six offices below.

• 345 Main Street, Buffalo, NY 14203
• 1 Light Street, Baltimore, MD 21202
• 1100 North Market Street, Wilmington, DE 19801
• 850 Main Street, Bridgeport, CT 06604
• 115 Federal Street, Boston, MA 02110
• 277 Park Avenue, New York, NY 10172

Anticipated Travel Requirements

Employees in this position should be prepared to travel at least twice per quarter within the M&T Bank east coast footprint. Travel may occur more often than this and is based upon the needs of the business and work assigned.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,000.00 - $171,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America