Position Expired
This job is no longer accepting applications.
Amazon Connect Developer/ Architect
Diamond Pick
Role: Amazon Connect Developer/ Architect
Location: Plano, TX
Design and implement scalable contact center solutions using Amazon Connect and AWS services.
§ Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
§ Develop and optimize contact flows, IVR, and call routing strategies.
§ Integrate Amazon Connect with AWS services and automate workflows using Python .
§ Build and maintain real-time audio/video solutions with WebRTC for web.
§ Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
§ Ensure security and compliance with AWS best practices and regulatory standards.
§ Conduct interoperability testing, quality assurance, and performance optimization.
§ Integrate contact center platforms with ServiceNow CRM for seamless workflow.
§ Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
§ Monitor and analyze metrics, reports, and dashboards to improve operations.
§ Create technical documentation and architectural diagrams.
§ Train and support stakeholders on system usage and best practices.
§ Collaborate with IT, operations, and business teams to deliver effective solutions.
Role: Amazon Connect Developer/ Architect
Location: Plano, TX
Design and implement scalable contact center solutions using Amazon Connect and AWS services.
§ Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
§ Develop and optimize contact flows, IVR, and call routing strategies.
§ Integrate Amazon Connect with AWS services and automate workflows using Python .
§ Build and maintain real-time audio/video solutions with WebRTC for web.
§ Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
§ Ensure security and compliance with AWS best practices and regulatory standards.
§ Conduct interoperability testing, quality assurance, and performance optimization.
§ Integrate contact center platforms with ServiceNow CRM for seamless workflow.
§ Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
§ Monitor and analyze metrics, reports, and dashboards to improve operations.
§ Create technical documentation and architectural diagrams.
§ Train and support stakeholders on system usage and best practices.
§ Collaborate with IT, operations, and business teams to deliver effective solutions.
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