BUSA Service Transformation Analyst

UBS is a leading global wealth manager and universal bank headquartered in Zurich, Switzerland. They are seeking a BUSA Service Transformation Analyst to centralize servicing across BUSA products, support service strategy design, and enhance client service experiences through collaboration and data analysis.

Responsibilities

• Support the design of the service strategy to deliver exceptional client service across the banking life cycle, including account opening, new products, and post-origination service experiences
• Develop a bespoke service model to centralize banking services, ensuring clients can receive assistance for any UBS BUSA product from a single point of contact
• Create a multi-channel service and support strategy to enhance client accessibility and convenience
• Collaborate with cross-functional teams to gather necessary input and feedback for the BUSA Service Transformation delivery
• Support the development of comprehensive recommendations on market segmentation that align with current business and service practices while enabling future go-to-market strategies
• Develop client service coverage models that cater to both wealth management clients and bank-only clients
• Establish interaction models between clients and various teams, including sales, service, and product specialists, to streamline communication and service delivery
• Engage in data collection, draw insights from analysis, and develop compelling, synthesized recommendations to inform strategic decisions

Skills

• A university degree or ideally 2+ years of equivalent experience in service strategy, general strategy, or management consulting
• Experience in financial services for ideally 2+ years
• Knowledge and passion for growth strategy, service team structure, and operations excellence
• Excellent problem-solving and analytical skills, attention to detail, and project management capabilities
• Proficiency in Microsoft Excel, PowerPoint, and PowerBI
• Strong communication skills, both verbal and written
• Ability to work effectively within a highly collaborative team setting
• Highly organized with a willingness to remain responsive
• Experience in Agile environments

Company Overview

• UBS is a financial services firm engaged in wealth management, investment banking, asset management, and retail banking. It was founded in 1998, and is headquartered in Zürich, Zurich, CHE, with a workforce of 10001+ employees. Its website is https://www.ubs.com.

Company H1B Sponsorship

• UBS has a track record of offering H1B sponsorships, with 8 in 2025, 7 in 2024, 3 in 2023, 6 in 2022, 5 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.