E-Commerce & Website Operations Specialist

Role: E-Commerce & Website Operations Specialist

Location: New York, NY

Employment Type: Full-time, On-site

The E-Commerce & Website Coordinator is responsible for the day-to-day management, optimisation, and execution of our Shopify websites. This role plays a key part in ensuring the sites are commercially strong, visually aligned, technically sound, and operationally efficient.

Working closely with the Web Developer and internal teams, this position requires strong hands-on Shopify experience, confidence managing apps and integrations, and the ability to contribute to performance optimisation across launches, restocks, sales, and ongoing platform improvements.

Key Responsibilities

Shopify & Platform Management

Own the day-to-day management of multiple Shopify websites

Confidently execute product uploads, collection builds, tagging, navigation updates, merchandising adjustments, and discount configuration within Shopify

Support the Web Developer with website updates, app integrations, and ongoing site improvements

Assist with the setup, testing, and ongoing management of:

• New Shopify apps and platform features
• Integrations such as search, loyalty, reviews, back-in-stock, and merchandising tools
• System and workflow updates as new tools are introduced

Stay up to date with Shopify platform updates, app capabilities, and workflow tools, identifying opportunities to streamline operations and enhance site performance

Support technical QA and testing when new features, apps, or integrations go live

Flag website issues, bugs, or inconsistencies and coordinate resolution

Regularly review the performance and relevance of installed apps, identifying inefficiencies or redundancies within the tech stack

Conversion & Customer Experience Optimisation

Monitor website performance metrics including conversion rate, bounce rate, AOV, and collection performance

Identify opportunities to improve on-site conversion and customer journey flow

Review navigation structure, filters, and search functionality to ensure intuitive and frictionless shopping

Monitor zero-result searches and recommend improvements

Support A/B testing initiatives and on-site optimisation experiments

Ensure homepage, collection pages, and product pages are aligned with campaign objectives

Product & Stock Management

Manage product visibility, tagging, and presentation across the website

Monitor stock levels and restocks, ensuring products are updated accurately and efficiently within Shopify

Manage Back in Stock functionality across both sites

Ensure archived or discontinued products are removed or updated appropriately while maintaining visual and commercial alignment

Support regional alignment across multiple sites, ensuring consistency in product setup, merchandising, and presentation

Merchandising & Commercial Optimisation

Maintain best-seller ordering and collection hierarchy through reporting and data analysis

Run Shopify and merchandising reports to inform product placement decisions

Re-order collections and product grids based on performance and inventory

Merchandise new launches, collections, and sale categories to ensure clarity and strong visual presentation

Support merchandising features such as “Complete the Look” and other cross-sell tools

Launch & Sales Execution

Support end-to-end launch preparation from a Shopify and website operations perspective

Ensure all products, pricing, collections, tags, and merchandising are accurately set up ahead of launch

Support sale builds, discount logic, and promotional setup within Shopify

Conduct thorough site checks pre- and post-launch

Ensure regional consistency across international sites during launches and promotional periods

SEO & Site Maintenance

Manage product metadata including SEO titles, descriptions, and URL structures

Ensure accurate tagging and categorisation to support organic search visibility

Monitor and resolve broken links or outdated content

Support ongoing site audits to maintain navigation accuracy and commercial alignment

Skills & Experience

Minimum 2–3 years experience working directly within Shopify or a comparable e-commerce platform

Strong technical working knowledge of Shopify admin, product setup, collections, tagging, reporting, and discount configuration

Experience supporting e-commerce apps, third-party integrations, and platform optimisation

Strong understanding of online merchandising, UX principles, and customer journey optimisation

Highly organised with exceptional attention to detail

Strong analytical mindset with the ability to interpret performance data

Strong communication skills and ability to collaborate cross-functionally

Fashion or retail e-commerce experience preferred

Key Attributes

Detail-driven and systems-oriented

Strong visual and commercial judgement

Proactive, resourceful, and solutions-focused

Able to thrive in a fast-paced, launch-driven environment with multiple concurrent deadlines

Why Join With Jéan

You’ll be part of a globally recognized brand with a passionate community, collaborating closely with a tight-knit team to shape the next stage of growth. It’s a fast-paced, collaborative environment where strategic thinking and meaningful contribution are genuinely valued.