Position Overview

The E-Commerce Specialist is responsible for supporting and optimizing online sales channels to drive revenue growth, enhance customer experience, and ensure accurate and compelling product presentation. This role manages day-to-day e-commerce operations, product content, promotions, and performance reporting while collaborating closely with marketing, merchandising, IT, and operations teams.

Key Responsibilities

Manage and maintain product listings across e-commerce platforms, ensuring accuracy in pricing, descriptions, images, and specifications
Optimize product content for search, conversion, and usability (SEO best practices, categorization, attributes, and merchandising rules)
Support execution of digital promotions, campaigns, and seasonal updates
Monitor site performance, sales trends, and customer behavior; develop reports and actionable insights
Collaborate with marketing to align email, paid media, and on-site merchandising initiatives
Partner with operations and customer service to resolve inventory visibility, order issues, and customer feedback
Assist with testing, QA, and implementation of site enhancements, new features, and platform updates
Maintain data accuracy and consistency across e-commerce, ERP, and product information systems

Qualifications

2–4 years of experience in e-commerce, digital merchandising, or online retail operations
Hands-on experience with major e-commerce platforms (Shopify, Magento, BigCommerce, or similar)
Strong attention to detail and ability to manage large product catalogs
Working knowledge of SEO, web analytics tools, and performance reporting
Proficiency in Excel or Google Sheets with comfort analyzing data and trends
Strong organizational, time management, and prioritization skills
Excellent written and verbal communication skills

Preferred Qualifications

Experience in a B2B e-commerce environment
Familiarity with ERP, inventory, or product information management (PIM) systems
Basic HTML/CSS knowledge
Experience supporting site migrations or platform upgrades

What This Role Offers

Opportunity to contribute to and grow a complex e-commerce operation
Cross-functional collaboration with marketing, operations, and technology teams
Exposure to both strategic and hands-on e-commerce work
Room for professional growth within digital commerce and online merchandising

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