Ecommerce Specialist

Position Overview

The E-Commerce Specialist is responsible for supporting and optimizing online sales channels to drive revenue growth, enhance customer experience, and ensure accurate and compelling product presentation. This role manages day-to-day e-commerce operations, product content, promotions, and performance reporting while collaborating closely with marketing, merchandising, IT, and operations teams.

Key Responsibilities

• Manage and maintain product listings across e-commerce platforms, ensuring accuracy in pricing, descriptions, images, and specifications
• Optimize product content for search, conversion, and usability (SEO best practices, categorization, attributes, and merchandising rules)
• Support execution of digital promotions, campaigns, and seasonal updates
• Monitor site performance, sales trends, and customer behavior; develop reports and actionable insights
• Collaborate with marketing to align email, paid media, and on-site merchandising initiatives
• Partner with operations and customer service to resolve inventory visibility, order issues, and customer feedback
• Assist with testing, QA, and implementation of site enhancements, new features, and platform updates
• Maintain data accuracy and consistency across e-commerce, ERP, and product information systems

Qualifications

• 2–4 years of experience in e-commerce, digital merchandising, or online retail operations
• Hands-on experience with major e-commerce platforms (Shopify, Magento, BigCommerce, or similar)
• Strong attention to detail and ability to manage large product catalogs
• Working knowledge of SEO, web analytics tools, and performance reporting
• Proficiency in Excel or Google Sheets with comfort analyzing data and trends
• Strong organizational, time management, and prioritization skills
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience in a B2B e-commerce environment
• Familiarity with ERP, inventory, or product information management (PIM) systems
• Basic HTML/CSS knowledge
• Experience supporting site migrations or platform upgrades

What This Role Offers

• Opportunity to contribute to and grow a complex e-commerce operation
• Cross-functional collaboration with marketing, operations, and technology teams
• Exposure to both strategic and hands-on e-commerce work
• Room for professional growth within digital commerce and online merchandising