Part-Time Customer Service & E-Commerce Supervisor. Job in Newton Move Collective Jobs

Join Whole Foods Market and evolve your career while making a meaningful impact on the world. Our mission extends beyond groceries; we aim to nourish people and the planet. By becoming part of our team, you contribute to groundbreaking initiatives like improving access to healthy food, supporting school gardens, and alleviating poverty. Together, we are not just a grocery store; we are catalysts for change in our communities.

As a Part-Time Customer Service & E-Commerce Supervisor, you will play a crucial role in enhancing our Customer Service & E-Commerce programs. You will lead initiatives for a seamless checkout experience and oversee grocery delivery and pickup in your store. Regardless of your duties, you will focus on ensuring safety, quality of online orders, and a fantastic pickup experience while driving team productivity and program execution.

In this vital position, you will

• Deliver an exceptional customer experience and motivate all Team Members to do the same.
• Establish expectations for excellent in-store service while efficiently fulfilling online orders.
• Monitor customer flow, directing tasks effectively to meet the needs of all customers.
• Stay informed about competitors and industry trends to keep our service top-notch.
• Address customer questions and concerns swiftly and effectively.
• Cultivate positive partnerships with departmental leaders and store management, as well as delivery partners.
• Encourage a supportive and respectful team environment that fosters motivation and morale.
• Ensure safety and security are upheld throughout the workplace.
• Adhere to all health regulations and standards.
• Develop, coach, and inspire Team Members to maintain a high-performing team and promote retention.
• Keep workspaces clean and organized, including staging areas and coolers.
• Safeguard the security of tools and equipment.
• Identify and propose opportunities for process improvements.
• Promote and embody Whole Foods Market's core values and leadership principles in all operations.

Essential Skills

• Ability to manage tasks while balancing varying customer demands.
• Strong analytical skills for identifying and resolving performance issues.
• Excellent interpersonal skills to build relationships and motivate your team.
• Capability to train others in a positive and encouraging manner.
• Proficient in email, Microsoft Office, and related operational applications.

Qualifications

• At least 12 months experience in a retail environment.

Physical Requirements/Working Conditions

• Able to lift up to 50 lbs.
• Ability to stand or walk for 6-8 hours in an 8-hour workday.
• Perform tasks requiring bending, twisting, squatting, and reaching.
• Work may involve exposure to FDA-approved cleaning chemicals.
• Comfortable working in temperatures up to 90 degrees Fahrenheit.
• Capable of handling wet and cold environments.
• Willing to work flexible schedules, including nights, weekends, and holidays as necessary.
• Familiarity with tools and equipment such as box cutters and electric pallet jacks.

The wage range for this position is $17.50-$30.20 per hour, depending on experience. Whole Foods Market offers a variety of benefits that may include health insurance, retirement plans, store discounts, paid time off, and more. Eligibility for benefits is determined based on the terms of the applicable plan at the time of hire.

Whole Foods Market is committed to providing equal employment opportunities to all team members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected status.