Associate Manager, Ecommerce Platform Operations

A little bit about our team

Strategic Operations is a cross-functional team that sits at the center of Warner Music Group within Warner Music Experience. We build fan-focused and data-driven e-commerce stores, websites, and email marketing campaigns that deliver our artists' content to millions of fans around the world. We're the backbone of the marketing and e-commerce teams -- providing program and project management, production services, and full stack enterprise solutions while maintaining operational efficiency and scalability.

Your role

The Associate Manager, WMX eCommerce Platform Operations has a unique role of overseeing the development of artists' e-commerce stores, redemption pages, frontend customizations, as well as general platform stability and enhancements. You will manage the planning, execution, and maintenance of e-commerce store launches, pre-order bundles, new merchandise, and other high traffic campaigns with 2.5 million monthly store views around the world. You will contribute to the success of some of the best and biggest artists by ensuring a smooth customer experience, successful chart reporting, and digital asset delivery for 70 thousand monthly orders. You'll work with a dedicated and data-driven team of Product Owners, E-Commerce Merchandisers, E-Commerce Store Managers, Digital Designers, UX Designers, Developers, and CRM Managers. If you love music and technology, this job is for you.

Here you'll get to

• You will manage webstore development, launches and schedules for artists across all labels by creating timelines, gathering requirements from partners and supporting the operations team in building the stores.
• You will be responsible for writing user acceptance criteria and performing user acceptance testing for new features and software capabilities, ensuring that new development enables operational best practices and meets business requirements.
• You will provide support and documentation for technical teams and processes, including system documentation and end-user guides
• You will help the Project Manager manage projects by providing focus, tactical direction, working with cross-functional teams and driving toward key landmarks to deliver new capabilities along with any ad hoc projects.
• You will analyze and identify solutions for operational issues and gaps, supporting and enhancing the day-to-day operational model.
• You will maintain and administer services such as DNS updates and web application firewall configurations.
• You will analyze customer email data integrations points and monitor signup lists.
• You will provide support to various stakeholders on multiple evolving platforms.
• You will collaborate to ensure projects and campaigns are in full compliance of GDPR cookie, privacy, company policies and standards on all ecommerce platform outlets.
• You will understand the user experience in each project and ensure the client request is fulfilled.

About you

• You have 3-4 years of Project Management experience in an e-commerce environment.
• You have an understanding of various Project Management methods, mainly Agile.
• You have experience taking part in and running scrum, sprint planning, sprint review, and sprint retrospective meetings.
• You have an understanding of creative and development processes.
• You have excellent organizational and prioritization skills with ability to initiate and drive improvements.
• You have proven ability to motivate, support, and collaborate with various teams. You can easily work with everyone from designers to web developers to digital marketers.
• You have an understanding of ecommerce, digital marketing, and user experience.
• You have experience in excelling within fast-paced, high output environments with the ability to change directions at a moment's notice.

We'd love it if you also had

• Love for music and understanding the customer journey.
• Experience working with Jira.
• Bachelor's Degree.
• Experience in digital marketing.

We're taking our time to review all resumes, and to find the best people for WMG.

This position requires a minimum of 4 days per week in the office. We value in-office collaboration, which is essential for talent development and strong working relationships.

final.pdf Reference: ECNJOBID-66-249-70-97 in the application