E-commerce Marketplace Analyst

Department: Operations & Sales Ecommerce

Location: Office Based, Wahoo HQ in Atlanta-Georgia USA

Reports to: Business Manager

At Wahoo, we build training tools that athletes rely on every day. Our presence on global marketplaces like Amazon is a critical part of how we reach those athletes. As an Ecommerce Marketplace Analyst, you will be the primary engine behind our marketplace success, balancing the technical precision of logistics with the creative strategy of digital marketing. This is a versatile, high-impact role. You aren’t just looking at spreadsheets; you are managing the entire lifecycle of our products on Amazon and other marketplaces, ensuring they are in stock, highly visible, compliant, and profitable. You will act as the central hub for our marketplace operations, bringing clarity and structure to our global expansion efforts.

What You’ll Do

• Data Analysis: Align stock levels with marketing promos and budgets, providing the Business Manager with insights to drive incremental revenue opportunities.
• Experience Management: Monitor account health and customer feedback to maintain a high star rating across all marketplaces.
• Growth & Expansion: Research new marketplaces to identify growth opportunities, supporting the launch of new regions.
• Inventory & Logistics: Forecast demand to maintain a 95%+ fill rate. Manage purchase orders and optimize shipping processes to reduce freight costs while ensuring Amazon compliance.
• Marketing & Visibility: Drive sales through SEO optimization and Amazon Advertising (AMS). Manage ad spend to maintain a TACoS % and achieve top keyword rankings for priority products. Run successful marketing and sales campaigns throughout the year.
• Operational Excellence: Resolve chargebacks, shortages, and compliance issues (like suppressed listings) to keep the channel running smoothly. Align with operations on weekly ordering cycle and adjust availability and procurability of stock on hand.
• Support the Accounting Function: reconciling e-commerce payments, refunds, and credit memos across platforms, payment processors, and the general ledger to ensure accurate and timely financial reporting.

What We’re Looking For

• 3+ years of experience managing Amazon Vendor or Seller Central accounts.
• The "Whole Brain" Approach: You are comfortable switching between analytical inventory forecasting and creative marketing campaign management.
• Problem Solver: Proven ability to navigate Amazon’s complex ecosystem, from resolving operational penalties to optimizing "Detail Pages."
• Efficiency Minded: Experience maintaining healthy stock turnover (30–60 days) and managing promotional budgets for major events like Prime Day.
• Strong Communicator: Ability to collaborate with hardware, marketing, operations and supply chain teams to ensure a seamless athlete experience.

Tools & Systems (Plusses)

• Amazon Vendor Central, Amazon Advertising & Brand Registry
• NetSuite or equivalent ERP experience, office
• English, any additional languages