Senior Manager Digital Customer Success

A company is looking for a Senior Manager, Digital Customer Success.

Key Responsibilities

Execute the Scaled Customer Success strategy by building tech-touch programs that enhance customer value

Oversee the Camunda Academy and Certification & Credentialing Programs to improve customer learning experiences

Collaborate with cross-functional teams to integrate digital services and ensure exceptional customer experiences

Required Qualifications

8+ years of professional experience in Customer Success or similar roles, with 3+ years in leadership

Experience in establishing digital delivery frameworks and self-service capabilities

Hands-on experience with AI-driven customer experiences

Deep understanding of the post-sale customer lifecycle

Ability to collaborate effectively with cross-functional teams