E-Commerce & CRM Coordinator

At Vacheron Constantin, we strive to provide our customers with an exceptional luxury experience. We are committed to providing the highest-quality products and services, and we are looking for an enthusiastic and motivated E-Commerce & CRM Coordinator to join our team.The ideal candidate for this role is a detail-oriented individual who is familiar with e-commerce operations and customer relationship management. This individual should have a strong understanding of how to effectively use digital tools to drive customer engagement, build loyalty, and generate additional sales.The E-Commerce & CRM Coordinator will be responsible for helping to drive our e-commerce and CRM strategies through the use of technology, data, and insights. They will have the opportunity to work with a team of talented individuals to help create a world-class luxury customer experience.Qualifications:• Bachelor's degree in marketing, business, or a related field• 3+ years of experience in e-commerce, digital marketing, or customer relationship management• Exceptional written and verbal communication skills• Strong problem-solving and analytical skills• Ability to work independently and collaboratively• Proficiency with Microsoft Office Suite and Adobe Creative Suite• Familiarity with HTML, CSS, and web developmentIf you are an experienced individual who is passionate about driving e-commerce and CRM success, we invite you to apply for this position. We look forward to having you join the Vacheron Constantin team!

Responsibilities

• Develop and execute e-commerce and CRM strategies
• Implement digital tools to build customer loyalty and engagement
• Track customer data and generate insights
• Monitor website performance and analytics
• Create and manage email campaigns
• Manage customer service inquiries and complaints
• Develop and maintain content across various digital platforms
• Design and implement promotional campaigns
• Collaborate with marketing and product teams
• Develop and maintain relationships with e-commerce partners
• Monitor industry trends and recommend new strategies
• Work closely with IT team to ensure accuracy and consistency across platforms

Vacheron Constantin is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.