E-Commerce & Customer Service Coordinator (Part-Time)

Job description

As the E-Commerce & Customer Service Coordinator (Part-Time), you will play a key role in supporting day-to-day e-commerce operations, digital campaign coordination, logistics workflows, and after-sales administration. Reporting to leadership within the E-Commerce and Customer Experience teams, you will help ensure smooth purchase and post-purchase journeys, accurate reporting, and efficient communication across internal teams and external partners.

Responsibilities include

• E-Commerce Operations Support: Monitor daily order flow, product performance, and site functionality; support QA testing; ensure alignment between marketing activity and inventory; escalate operational or technical issues to HQ and IT.
• Digital Marketing & Campaign Coordination: Assist with coordinating global and local digital campaigns, manage timelines and asset routing, support promotional execution, and provide ongoing reporting, invoicing, and budget tracking.
• Fulfillment, Logistics & Returns: Work with fulfillment partners to ensure timely processing and delivery, support return workflows and issue resolution, monitor key inventory levels, and assist with escalations related to shipping or delivery.
• Customer Service & After-Sales Administration: Deliver responsive support to customers and retail partners; manage end-to-end repair workflows in SAP; ensure accuracy in warranty assessments; collaborate with Spare Parts, HQ, and service centers to maintain timelines; and contribute to ongoing process improvements.
• Reporting & Analytics: Compile weekly and monthly KPIs, identify trends and operational gaps, and support data accuracy related to payments, PSP processes, and marketing expenditures.

Working Conditions

This role is primarily office-based with regular work performed on a computer, involving extended periods of sitting, typing, and digital documentation management. Occasional handling, photographing, or packaging of repair items may be required. Work is completed within part-time scheduled hours, with flexibility during peak periods, product launches, or special campaigns (with advance notice).

Employment Status

Part-Time: 20 hours per week. Some flexibility may be required during high-volume periods, promotional events, or technical deployments, and you may occasionally be required to work more than 20 hours per week.