Customer Care Agent - E-commerce

Join a leading e-commerce platform that offers an extensive range of products, including music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY items. We are seeking a dedicated Customer Care Agent to enhance our dynamic team and provide exceptional service to our customers.

As a Customer Care Agent, you will play a vital role in ensuring customer satisfaction by being the primary point of contact for Dutch-speaking customers. You will assist them through various channels, including email, chat, and phone, addressing inquiries and resolving issues promptly while upholding our positive brand image.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide accurate information about our products, services, and policies.
• Efficiently resolve customer complaints and issues, escalating to the appropriate team when necessary.
• Process orders, returns, and exchanges according to company guidelines.
• Maintain accurate customer records and handle sensitive data with confidentiality.