E-commerce Order Fulfillment Associate

Company Overview

Sam’s Club is a well-established membership-based retailer focused on helping members save time and money while enjoying a convenient and high-quality shopping experience. The Online Order Filling Team Associate plays an essential role within the fulfillment team by supporting Sam’s Club’s commitment to accuracy, efficiency, and excellent member service. This role directly contributes to operational success by ensuring online orders are prepared and dispensed with care, consistency, and attention to detail in a fast-paced retail environment.

Role and Responsibilities

As an E-commerce Order Fulfillment Associate, you will be responsible for selecting, preparing, and dispensing online orders while maintaining a high standard of accuracy and customer satisfaction. You will actively support members during order pickup and collaborate with team members to ensure smooth daily operations.

• Locate, select, and gather merchandise to fulfill online customer orders accurately.
• Prepare, package, and verify items to ensure order completeness and correctness prior to dispensing.
• Identify appropriate product substitutions and communicate with customers to confirm satisfaction.
• Engage with customers during the order pickup process by answering questions and providing assistance.
• Maintain a clean, organized, and safe work area in alignment with operational standards.
• Support store operations by assisting other associates with tasks such as stocking or departmental support when needed.
• Work efficiently in a high-volume environment, including availability during evenings, weekends, and peak seasons.

Required Skills and Experience

• Ability to greet and acknowledge customers in a friendly and professional manner.
• Strong attention to detail to ensure accuracy in order selection and packaging.
• Capability to work in a physically active role that involves walking, lifting, and carrying merchandise.
• Clear communication skills to interact effectively with customers and team members.
• Flexibility to adjust to changing schedules, tasks, and operational needs.

Preferred Qualifications

• Previous experience in retail, order fulfillment, or customer service environments.
• Knowledge of merchandising practices, inventory handling, or warehouse operations.
• Comfort using mobile devices or technology for managing and tracking orders.

Compensation and Benefits

• Hourly compensation ranging from $14.00 to $27.00 per hour, based on experience and other factors.
• Part-time shift options with start times available in the morning or afternoon.
• Performance-based incentives, including eligibility for annual or quarterly bonuses.
• Comprehensive medical, dental, and vision insurance coverage.
• Financial benefits including a 401(k) plan with company match, stock purchase options, and company-paid life insurance.
• Paid time off programs such as PTO, PPTO, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Additional benefits including short-term and long-term disability coverage, company discounts, Military Leave Pay, and adoption or surrogacy reimbursement.
• Education benefits through the Live Better U program, covering tuition, books, and fees for high school completion, bachelor’s degrees, English language learning, and professional certificates.

About Sam’s Club

Sam’s Club is dedicated to creating a positive and supportive environment for both members and associates. The company culture emphasizes teamwork, integrity, and continuous development, offering meaningful opportunities for career growth and learning. Sam’s Club supports a healthy work-life balance and provides associates with the tools, resources, and benefits needed to build rewarding careers while helping members live better every day.