E-commerce Executive - BGC Taguig

Job Description

• Online Store Operations
• Responsible for the website management on a daily basis across all sites
• Ensure functionality of all e-stores on a daily basis by doing website checks
• Responsible for all applicable order transfers, cancellations and returns management in eCommerce system
• Responsible for order management across sites to ensure timely deliveries and returns
• Plan and execute eCommerce activities across all sites
• Report and analyse eCommerce KPIs (Sales, conversion rate, traffic etc) and activities for all sites• Report and escalate issues to relevant internal and external stakeholders for troubleshooting
• Competitor monitoring and suggestions on improvements for an optimum customer experience
• Support Customer Service team in service recovery and providing any necessary information on orders
• To work closely with vendors and retail shops on operational and merchandizing processes
• Identify and streamline operational processes

Marketplace

• _ Listing & SEO Optimization: Enhance product titles, descriptions, images, and keywords to improve search rankings and conversion rates.•_ Performance Analysis: Monitor daily KPIs such as GMV, click-through rates, and AOV to adjust strategies.•_ Inventory Management: Coordinate with supply chain teams to ensure stock availability and manage inventory.•_ Advertising & Promotions: Plan, execute, and monitor advertising campaigns (e.g., Sponsored Products).• Marketplace Operations: Manage relationships with platform representatives, monitor account health, and ensure policy compliance

2. Cross Functional Coordination•_ Work with Merchandising team on product information preparation, product activations and deactivation, product tagging, price changes, website product checks and merchandising reporting needs•_ Work with Marketing on product descriptions, product images, activities preparation, copywriting changes, marketing communications support alignment and traffic generation etc•_ Work with IT team and Developers on IT issues escalation for de-bugging and resolution•_ Work with Finance team on providing supporting information for finance reconciliation•_ Work with Logistics team on shipment tracking, SLA monitoring and expedite any potential delivery delays•_ Explore and identify potential Marketplace channels to onboard.

Qualifications

• Experience in Salesforce Commerce Cloud will be an additional advantage
• Excel proficiencies (Vlookup, Pivot Table)
• Minimum 3 years Experience in Ecommerce

Job Type: Full-time

Pay: Php100,000.00 - Php120,000.00 per month

Work Location: In person