Inside Sales & E-Commerce Manager

Inside Sales & E-Commerce Manager

Join a Growing Local Branding Company

We’re looking for a motivated Inside Sales & E-Commerce Manager to join our team and help us continue growing our customer base while delivering an exceptional customer experience.

We are a small, family-owned company specializing in corporate branding and promotional products. Our shop produces a wide range of custom items including:

• Embroidery
• Screen Printing
• Direct-to-Film Printing
• Signs & Banners
• Vehicle Graphics
• Heat Transfers
• Promotional Products
• Custom Branded Apparel

This is a hands-on, fast-paced position where you’ll interact with customers, manage online orders, and help improve our e-commerce platforms. If you enjoy customer service, organization, and helping businesses bring their brands to life, this could be a great fit.

What You'll Do

• Provide friendly, knowledgeable customer service in person, by email, and online
• Respond to incoming sales emails and customer inquiries promptly and professionally
• Process e-commerce orders and payments
• Help manage and improve our online stores, including product listings and website appearance
• Build rapport with customers and help guide them toward the best products for their needs
• Maintain strong organization and attention to detail across multiple projects
• Assist with daily shop tasks and support the team as needed

What We're Looking For

We’re looking for someone who is

✔ Enthusiastic and detail-oriented

✔ Comfortable multitasking in a fast-paced environment

✔ Organized and able to manage multiple customer requests

✔ A self-starter who takes initiative

✔ Passionate about learning new skills and improving processes

✔ A strong communicator with great customer service instincts

Experience in custom apparel, promotional products, or printing is a plus but not required.

Preferred Skills

• Customer service experience (1+ year preferred)
• Strong written and verbal communication
• Basic website or e-commerce experience (coding or web skills are a plus)
• Understanding of production workflows or promotional products is helpful

Physical Requirements

• Ability to lift up to 30 pounds
• Ability to stand for extended periods

Job Details

Job Type: Full-time or Part-time

Work Location: In person

Benefits

• Employee discount
• Paid time off

Why Work With Us?

• Work for a local, family-owned company
• Be part of a creative industry helping businesses build their brand
• Gain experience in e-commerce, marketing, and custom product production
• Opportunity to grow with the business

If you enjoy working with customers, staying organized, and helping a growing business succeed, we’d love to hear from you.

Apply today!

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Benefits

• Employee discount
• Paid time off

Experience

• Customer Service: 1 year (Required)

Work Location: In person