Warehouse & Customer Service Specialists - Join a Rapidly Growing Canadian E-commerce Company

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You must first complete our assessment Profile before applying for this position. Resume submissions without a completed assessment will not be considered. Please review the job description and if you believe you are a great candidate please complete the assessment via the link and separately submit your resume via Indeed. Here is the link:

https://www.ondemandassessment.com/link/index/JB-5G8448612?u=1177024

Please do not submit an application through Indeed if you have not completed the assessment. Your application will not be considered.

Once you have completed the assessment, please also submit your Indeed application.

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Are you passionate about e-commerce and ready to expand your skills? We’re hiring three versatile individuals to join our Toronto team, where you’ll be cross-trained in both warehouse operations and customer service.

We’re a well-established Amazon Canada seller in multiple categories and are continuing to grow across other e-commerce platforms in the consumer electronics and automotive spaces.

The Opportunity

This role offers the chance to work in both warehouse operations and customer support, providing a dynamic and rewarding experience. Reporting directly to the CEO, you will play an essential role in ensuring smooth day-to-day operations, from shipping and returns to helping customers.

What You Will Do

Warehouse Operations

• Process inbound returns and prepare outbound shipments
• Pack pallets for bulk shipments via freight carriers
• Maintain organized records using internal logs and systems
• Coordinate with manufacturers for warranty replacements and communicate with suppliers
• Maintain a clean and organized warehouse environment

Customer Service

• Provide email support for customers on returns, shipping, and other inquiries
• Resolve issues by working with courier companies, suppliers, and internal teams
• Occasionally make phone calls to customers, suppliers, or couriers as needed
• Participate in special review projects and tasks to improve customer satisfaction

Who You Are

• Highly organized and detail-oriented, able to manage multiple tasks efficiently
• Customer-focused with excellent communication skills (both written and verbal)
• Comfortable with moderate physical labor and holding a valid driver’s license
• Adaptable with strong computer skills and a quick learner when it comes to new software
• Eager to learn and grow in both warehouse and customer service roles
• Experience in a warehouse environment (especially processing returns) or e-commerce customer service is a strong asset

Why Join Us?

• Gain experience in both logistics and customer service roles
• Be part of a collaborative, growing team in the e-commerce space
• Full-time, in-person position located in the Dufferin-Wilson area (9-5)

If you thrive in a fast-paced, hands-on environment and want to be part of a growing company, we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: $55,000.00 per year

Benefits

• Casual dress
• On-site parking

Application question(s)

• Have you completed the Assessment Screening? (Required, do not submit resume if not completed)

Education

• Secondary School (preferred)

Experience

• warehouse: 1 year (preferred)
• fulltime work: 3 years (preferred)

Language

• English (required)

Licence/Certification

• Driving Licence (preferred)

Work Location: In person