Digital Campaign Onboarding Coordinator

Job Summary

The Digital Campaign Onboarding Coordinator is essential to the success of our digital sales initiatives. This position provides comprehensive support to our sales and strategy teams, ensuring the effective implementation, maintenance, and enhancement of multi-product advertising campaigns. Acting as a link between Cox Media's field sales, customers, and internal fulfillment teams, you will play a key role in driving operational success.

Location: This role requires that you reside within a Cox Communications listed location. It is a hybrid position, providing a work-from-home/in-office schedule with designated in-office days. Depending on business needs, this schedule may change.

Work Schedule: This position supports our Central Region business and requires working Central Time business hours. Standard hours are Monday through Friday, 8:30 AM to 5:30 PM CT, regardless of your location.

Primary Responsibilities

• Client Interaction:
• Serve as the main contact point for the Cox Media sales team, resolving errors and client inquiries while providing timely and accurate information for campaign onboarding.
• Collaborate with the sales team to collect client requirements, advertising assets, and maintain effective communication among all stakeholders.
• Campaign Onboarding:
• Ensure the accurate and timely processing of digital advertising campaigns, coordinating and collecting campaign assets.
• Work with various departments to fulfill client requirements and deliver advertising materials effectively.
• Align campaigns with client objectives and KPIs by collaborating with sales and creative teams to ensure accurate ad placement.
• Conduct campaign quality control activities to ensure correctness in execution.
• Quality Assurance:
• Review digital campaign submissions for accuracy and compliance with Cox Media procedures.
• Master Cox Media's internal tools and processes to reduce errors and improve efficiency.
• Ensure compliance with internal and vendor SLAs for prompt execution of campaign onboarding.
• Identify recurring issues and propose improvements to processes and tools.
• Documentation and Reporting:
• Maintain organized records of client communications, contracts, and other necessary documentation.
• Update reporting, trackers, and documentation as required.
• Digital Expertise & Professional Development:
• Stay current on industry trends and best practices, focusing on improvements to enhance offerings to accounts.
• Act as a subject matter expert on Cox Media's digital media portfolio and invest in ongoing education regarding internal processes and compliance standards.
• Cross-Functional Collaboration:
• Build strong relationships with assigned teams and sales consultants through effective communication and collaboration.
• Work with departments such as marketing, finance, and operations to streamline processes and improve efficiency.
• Collaborate with sales to identify opportunities for accurate execution of digital fulfillment processes and campaign support.
• Partner with teams to share best practices and support each other effectively.

Qualifications and Experience

Minimum Qualifications

• High School diploma/GED with 5 years of experience in fields such as Marketing, Sales, or Sales Operations, or a different combination, such as any level degree/certification in a relevant discipline and 3 years' experience; or 7 years' experience in a related field with no degree.
• Proven experience in Digital Ad Operations or a similar role.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• Strong troubleshooting and problem-solving skills.
• Knowledge of cable advertising trends and industry dynamics is a plus.

Preferred Qualifications

• BA/BS degree in Marketing or Business Administration.
• 2 or more years of experience in Digital Marketing.
• 2 or more years as a media buyer or planner, or experience in advertising agency roles, marketing, or public relations.

Compensation

The hourly base pay rate is between $23.65 and $35.48/hour, varying based on location and the selected candidate's experience and skills. Additional compensation may include commissions and/or incentive programs.

Benefits

Employees are eligible for a minimum of sixteen hours of paid time off each month, as well as seven paid holidays per year, with options for additional paid time off for bereavement, voting, jury duty, volunteering, military leave, and parental leave.

Applicants must be authorized to work in the United States for any employer without current or future sponsorship.