Ecommerce Operation Executive

E-Commerce Operations Executive

You will be the primary operational lead of our e-commerce business, overseeing daily activities across online platforms such as Shopee, Lazada, Tiktok Shop and Webstores. Your role ensures seamless execution of listings, promotions, fulfilment, and customer experience. A hands‑on, proactive, and execution‑driven mindset is essential for success.

This is a highly operational, front‑line position where precision, agility, and attention to detail are crucial. You will play a central role in ensuring smooth platform performance, timely order fulfilment, and overall customer satisfaction.

Key Responsibilities

1. Platform & Order Operations

• Manage and maintain e‑commerce platforms, including product listing, updates, and optimization across marketplaces (Shopee, Lazada, Tiktok Shop and Webstores).
• Coordinate with platform partners and support teams to execute promotions and campaigns effectively.
• Liaise with logistics partners to ensure accurate and timely deliveries, tracking, and returns.
• Oversee end‑to‑end order fulfilment processes—monitor order status, dispatch accuracy, and stock reconciliation.

2. Inventory & Data Coordination

• Monitor real‑time inventory to prevent stockouts, overselling, or discrepancies.
• Prepare regular operational reports covering returns, refunds, promotions, and inventory variances.
• Ensure all data updates and reporting are accurate and timely for business tracking and decision‑making.

3. Promotions & Campaign Execution

• Execute campaign operations by uploading promotional assets, setting accurate pricing and mechanics, and adjusting listings during sales periods (e.g., flash sales, mega campaigns).
• Collaborate closely with marketing and design teams to align visual assets, banners, and content with campaign timelines.
• Partner with e‑commerce platforms to ensure smooth and effective campaign execution.

4. Reporting & Data Analysis

• Track and analyze data to evaluate promotion performance, stock movement, and operational efficiency.
• Provide bi‑weekly and monthly reports with insights and recommendations for process improvement.

5. Customer & Partner Coordination

• Manage customer communications through platform chat, email, or social channels, ensuring timely responses and resolution of escalations.
• Build strong working relationships with platform and logistics partners to support seamless operations.

6. Operational Excellence

• Maintain and improve operational SOPs to ensure consistency and accuracy across workflows.
• Support ad‑hoc projects and assignments as required.

Job Requirements

• Diploma in Marketing, Media, Communication, similar or related or at least 2 years working experience in the related field.
• Good knowledge of e‑commerce platforms and different digital marketing channels.
• Excellent communication and interpersonal skills, both written and verbal.
• Highly initiative with positive energy, able to work under tight schedules and deadlines.
• Consistently and independently solve problems and achieve objectives.
• Process good attitude towards learning and improving.
• Good analytical skills and attention to detail.
• Able to work well in a team.
• Basic understanding of design software such as Adobe Photoshop/Illustrator, not a must but a plus point.
• Comfortable working in a fast‑paced and constantly changing environment.