E-Commerce customer service, specialist.

We are looking for a dedicated and detail-oriented E-Commerce Customer Service Specialist to join our team.

Position: Full-Time

Pay: $18–$25 per hour (based on experience)

Responsibilities

• Respond to customer inquiries via email, chat, and online platforms
• Answer social media messages and reply to comments in a timely and professional manner
• Resolve customer concerns with excellent service
• Upload new items to the website and maintain product listings
• Keep website content updated and organized
• Coordinate with the team to ensure smooth communication

Qualifications

• Previous customer service experience (e-commerce preferred)
• Must be very comfortable using Shopify
• Experience uploading products and managing website content
• Familiar with social media platforms (Instagram, Facebook, etc.)
• Strong communication skills
• Kind, patient, and customer-focused
• Honest, responsible, and serious about work
• Organized and detail-oriented
• Positive attitude and team player

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits

• Flexible schedule
• Health insurance
• Professional development assistance

Experience

• Microsoft Excel: 5 years (Preferred)

Work Location: In person