Senior Account Manager - Retail E-Commerce

Description

Application deadline: Feb 28, 2026

As a Senior Account Manager, you will play a pivotal role in managing customer relationships within the dynamic Retail and E-Commerce sector. You will drive cloud adoption and revenue growth across AWS's extensive array of services, with a special focus on GenAI and Agentic AI solutions. This is an exciting opportunity for individuals with a strong background in retail/e-commerce business models and strategic account planning, especially those comfortable engaging C-suite executives to spearhead digital transformation and AI-driven innovation.

Key Responsibilities

• Lead and nurture customer relationships across retail and e-commerce accounts, being the primary point of contact for AWS.
• Develop and implement strategic account plans that align with customer business goals and AWS growth targets.
• Achieve annual revenue objectives through the acquisition of new workloads, expanding existing services, and securing multi-year agreements.
• Establish and maintain strong executive relationships with C-suite stakeholders including Chief Digital Officers, Chief Marketing Officers, Chief Merchandising Officers, Chief Product & Technology Officers, and Chief Information Officers.

Sales Execution

• Identify, qualify, and successfully close sales opportunities from prospecting to closing.
• Clearly communicate the AWS value propositions tailored for retail-specific applications, including e-commerce platforms, personalization strategies, supply chain optimization, customer data platforms, and omnichannel solutions.
• Work in collaboration with Solutions Architects, Customer Solutions Managers, Technical Account Managers, Partner Sales/Development Managers, and Specialist Sales teams to provide comprehensive solutions and expand partner opportunities.
• Utilize the AWS Migration Acceleration Program (MAP), Professional Services, and partner networks to expedite customer adoption.
• Partner with Marketing on crafting customer references, developing case studies, and participating in industry events.

Business Planning & Reporting

• Keep detailed pipeline and forecast data updated in Salesforce (SFDC).
• Conduct regular business reviews with customers and internal stakeholders.
• Monitor and report on key performance indicators such as pipeline health, win rates, customer meetings, and partner engagements.
• Create Value Maps and business cases to illustrate ROI and TCO benefits for customers.

A Day in the Life

At AWS, we value unique experiences. Whether your career is just starting, has taken a non-traditional route, or includes diverse experiences, we encourage you to apply.

Why Choose AWS?

Amazon Web Services (AWS) stands as the most comprehensive and widely adopted cloud platform in the world. As pioneers of cloud computing, we continuously innovate to provide our customers—ranging from successful startups to Global 500 companies—with a robust suite of products and services tailored to their needs.

Inclusive Team Culture

AWS fosters a culture of curiosity and learning through employee-led affinity groups that promote inclusivity. Our ongoing events and training sessions encourage an environment of openness, such as our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences.

Mentorship & Career Growth

We are committed to raising our performance bar as we aim to be Earth’s Best Employer. You can expect ample opportunities for knowledge-sharing, mentorship, and resources for professional development.

Work/Life Balance

We believe in maintaining work-life harmony. You should never have to sacrifice personal life for work success. Flexibility is a key aspect of our work culture, enabling us to achieve great things together.

The AWS Industries team focuses on empowering industry customers in their digital transformation journeys, prioritizing their unique needs and working to revolutionize their businesses and entire industries. Our approach ensures we speak the language of our clients, aiming for tangible business outcomes and targeted industry applications.

About the Team

Our mission is to empower retail and e-commerce leaders to transform their operations through innovative AWS cloud solutions.

What Makes Us Unique

We don’t just sell services; we partner with retail leaders to reimagine customer experiences and streamline operations. Our team brings industry expertise and a dedication to meeting our customers' needs.

Together, we are shaping the future of retail on AWS.

Basic Qualifications

• A proven track record in identifying, developing, negotiating, and closing large-scale technology deals.
• Ability to build strategic relationships with stakeholders, effectively communicating and collaborating across teams.
• 6+ years of experience in technology sales involving enterprise software, networking, infrastructure, managed hosting, or cloud services.
• Demonstrable experience in creating and executing long-term transformational account strategies in a customer-facing environment.
• Skill in engaging and influencing C-level executives, both from a business and technical perspective.

Preferred Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or a related discipline.
• Experience within the e-commerce, hi-tech, or retail industry, or in management consulting focusing on these sectors.
• 4+ years of experience in developing profitable partner ecosystems.

As an equal opportunity employer, Amazon does not discriminate based on veteran status, disability, or any other legally protected status.

Los Angeles County applicants: This role involves working safely and effectively with personnel, maintaining high standards of professionalism, and complying with all laws and company policies. Criminal history may impact the job duties as outlined above. We will evaluate applicants with criminal records per the Los Angeles County Fair Chance Ordinance.

Simiilarly, we comply with the San Francisco Fair Chance Ordinance in considering applicants with criminal histories.

Our inclusive culture empowers every Amazon employee to deliver optimal results for our customers. Should you require workplace accommodations throughout the application or hiring process due to a disability, please consult our resources for further assistance. Our compensation package includes base salary, sign-on bonuses, stock options, and performance incentives, with final compensation determined based on your experience and skills. We also offer comprehensive health benefits, retirement matching, generous paid time off, and parental leave.

Base Salary Ranges

USA, CA, Cupertino - 157,100.00 - 212,600.00 USD annually

USA, CA, San Francisco - 157,100.00 - 212,600.00 USD annually

USA, CO, Denver - 142,800.00 - 193,200.00 USD annually

USA, WA, Bellevue - 142,800.00 - 193,200.00 USD annually