Senior Account Manager - E-Commerce & Retail Operations. Job in Cupertino Move Collective Jobs

Description

Application deadline: Feb 28, 2026

As a Senior Account Manager, you will take a key role in nurturing valued customer relationships within the exciting Retail and E-Commerce industry. Your efforts will focus on promoting cloud adoption and driving revenue growth across AWS's extensive service offerings, particularly in GenAI and Agentic AI solutions. This is an exceptional opportunity for individuals with a robust background in retail or e-commerce business models and strategic account management, especially those experienced in engaging C-suite executives to lead digital transformation and foster AI-driven innovation.

Key Responsibilities

• Lead and cultivate customer relationships across retail and e-commerce sectors, becoming the primary AWS contact.
• Develop and execute strategic account plans that align with both customer objectives and AWS growth goals.
• Achieve yearly revenue targets by acquiring new workloads, extending existing services, and securing long-term contracts.
• Build and sustain strong connections with C-suite stakeholders including Chief Digital Officers, Chief Marketing Officers, Chief Merchandising Officers, Chief Product & Technology Officers, and Chief Information Officers.

Sales Execution

• Identify, qualify, and successfully close sales opportunities from initial prospecting to final agreement.
• Effectively communicate AWS value propositions tailored for retail-specific needs encompassing e-commerce platforms, personalization, supply chain efficiency, customer data platforms, and omnichannel strategies.
• Collaborate with Solutions Architects, Customer Solutions Managers, Technical Account Managers, Partner Sales/Development Managers, and Specialist Sales teams to deliver integrated solutions and broaden partner opportunities.
• Leverage the AWS Migration Acceleration Program (MAP), Professional Services, and partner networks to speed up customer adoption.
• Work alongside Marketing to create customer references, develop impactful case studies, and engage in industry events.

Business Planning & Reporting

• Maintain comprehensive pipeline and forecast data within Salesforce (SFDC).
• Conduct regular business reviews with customers and key internal stakeholders.
• Track and provide updates on essential performance metrics such as pipeline health, win rates, customer engagements, and partner collaborations.
• Develop Value Maps and business cases to demonstrate ROI and TCO benefits for customers.

A Day in the Life

At AWS, we appreciate diverse experiences. Whether your career path is traditional or unconventional, we welcome your application.

Why Choose AWS?

Amazon Web Services (AWS) represents the most comprehensive and widely adopted cloud platform globally. As leaders in cloud technology, we consistently innovate, providing tailored services to our clients ranging from successful startups to Fortune 500 companies.

Inclusive Team Culture

AWS promotes a culture of curiosity and learning through employee-led affinity groups that foster inclusivity. Our events and training, including “Conversations on Race and Ethnicity” and “AmazeCon” (diversity conference), enhance an open environment.

Mentorship & Career Growth

We are dedicated to elevating our performance bar with a commitment to being Earth’s Best Employer. Expect numerous opportunities for knowledge-sharing, mentorship, and professional development resources.

Work/Life Balance

We prioritize work-life harmony. You should never compromise personal life for professional success. Flexibility is a crucial component of our work culture, enabling collective achievement.

The AWS Industries team is focused on empowering retail and e-commerce clients in their digital transformation journeys, emphasizing individual client needs and striving for revolutionary industry outcomes.

About the Team

Our mission is to assist retail and e-commerce leaders in transforming their operations through innovative AWS cloud solutions.

What Makes Us Unique

We don’t merely provide services; we partner with retail leaders to redefine customer experiences and optimize operations. Our team possesses industry expertise and a commitment to fulfilling our customers’ requirements.

Together, we are shaping the future of retail on AWS.

Basic Qualifications

• A demonstrated history of identifying, developing, negotiating, and closing large-scale technology agreements.
• Capability to establish strategic relationships with key stakeholders, effectively communicating and collaborating across multiple teams.
• A minimum of 6 years’ experience in technology sales with a focus on enterprise software, networking, infrastructure, managed hosting, or cloud services.
• Proven success in creating and executing long-term transformation account strategies in customer-facing roles.
• Ability to engage and influence C-level executives from both business and technical viewpoints.

Preferred Qualifications

• A Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, Engineering, or a related field.
• Experience within the e-commerce, high-tech, or retail sectors, or management consulting focused on these industries.
• More than 4 years of experience in cultivating profitable partner ecosystems.

As an equal opportunity employer, Amazon does not discriminate based on veteran status, disability, or any other protected status under the law.

For applicants in Los Angeles County: This role requires safe and effective interaction with stakeholders, maintaining high professionalism standards, and compliance with all relevant laws and company policies. Criminal history may impact job responsibilities as outlined above, and we will evaluate applicants with criminal records under the Los Angeles County Fair Chance Ordinance.

Likewise, we adhere to the San Francisco Fair Chance Ordinance when considering applicants with criminal histories.

Our inclusive culture empowers every Amazon employee to produce outstanding results for our customers. For accommodation requests throughout the application or hiring process due to a disability, please refer to our resources for assistance.

Your compensation package includes a competitive base salary, sign-on bonuses, stock options, and performance incentives, with final compensation based on your skills and experience. Additionally, we provide comprehensive health benefits, retirement matching, generous paid time off, and parental leave.

Base Salary Ranges

USA - Cupertino: 157,100.00 - 212,600.00 USD annually

USA - San Francisco: 157,100.00 - 212,600.00 USD annually

USA - Denver: 142,800.00 - 193,200.00 USD annually

USA - Bellevue: 142,800.00 - 193,200.00 USD annually