E-Commerce Operations Coordinator

FURNITURE OF AMERICA: WORKING TOGETHER AS A FAMILY

WE BELIEVE we have a dedication to happiness that is instilled in us by a deep seated belief in the American rights of life, liberty and the pursuit of happiness. As an employee owned operation we call this company a big family. It is this culture, fueled by the belief that all men are created equal, that makes us want to share. Within this big family we share love, knowledge, work, and results, as a means to continue to pursue the ideals of this country that has given us the opportunities to do so. We appreciate the opportunity to work and strive towards building better lives for ourselves, our business partners and ultimately the hard working people that take our furniture home. We endeavor to work hard and share with you the products that will get you one step closer to your American dream.

We keep family at heart, and want you to be a part of our family.

WE BELIEVE that furniture is a bearer of happiness. It intrinsically carries the ability to bring people together and becomes part of the happy memories of all of life’s wonderful events. Events like the first time positioning a new sofa in an empty living room, reuniting with family around the Thanksgiving dinner table, or watching the kids scream with joy at a new bunk bed, almost every purchase is tied to joyous events. From manufacturing, to retail, to consumer taking it home the path to happiness is ingrained into every piece of furniture.

We are honored to play our part in delivering furniture along its journey of happiness.

WE BELIEVE that finding the best people who share our beliefs will help us achieve our mission: to bring happiness with every piece of furniture. If you are interested in working with the fast-growing FOA family, please send us your resume pertaining to the following open positions.

TOGETHER WE MAKE LIFE BETTER!

Please submit your resume and portfolio website (if applicable) to [email protected]

E-COMMERCE OPERATIONS COORDINATOR

Location

• City of Industry, California

FLSA

• Non-Exempt

Job Overview

As an E-Commerce Operations Coordinator, you’ll be at the forefront of managing and optimizing our online presence across platforms like Amazon, Wayfair, and TikTok. This role combines operations, analytics, and creative collaboration—ranging from product listings and data insights to supporting video content and livestreams. If you’re detail-driven, digitally fluent, and excited about e-commerce, we’d love to have you on our team.

Key Responsibilities

• Multi-Platform Operations Management
• Oversee daily operations for e-commerce stores on platforms like Amazon, Wayfair, TikTok, and others, ensuring accurate product listings, inventory updates, and price adjustments.
• Optimize product pages with compelling descriptions, strategic keywords, and high-quality visuals to boost rankings and conversions.
• Handle customer service tasks, such as order tracking, returns/exchanges, and addressing feedback to ensure a positive experience.
• Data Analysis and Reporting
• Monitor sales data, advertising performance, and customer behavior, preparing regular insights and reports.
• Analyze trends to identify areas for improvement and propose actionable strategies to enhance exposure and conversions.
• Content Planning and Video Production
• Collaborate with the marketing team on TikTok short video content, including planning, scriptwriting, and production.
• Assist with TikTok Shop livestreams by managing schedules, product demonstrations, and audience engagement strategies.
• Advertising and Promotions
• Manage and optimize advertising campaigns on platforms like Amazon PPC and Wayfair Ads to maximize ROI.
• Help plan and execute promotional campaigns, ensuring product and discount details are accurate for platform events.
• Cross-Department Collaboration
• Coordinate with supply chain and purchasing teams to maintain inventory levels and prevent stockouts.
• Partner with content and design teams to ensure top-notch product images and videos that align with sales objectives.

Qualifications

• Education and Experience
• Associate’s or Bachelor’s degree in Marketing, E-commerce, Data Analytics, or a related field (preferred).
• 2+ years of e-commerce platform experience, with a strong understanding of platform rules, promotional tools, and advertising systems.
• A resume is required for application. Priority will be given to candidates with advanced platform knowledge and significant hands-on experience.
• Skills
• Platform Proficiency: Experience with Amazon Seller Central, Wayfair Supplier Portal, and TikTok Shop backend systems.
• Data Analysis: Strong analytical abilities, proficiency in Excel, and expertise in data analysis tools.
• Content Creation: Familiarity with video editing tools like CapCut, Premiere, or Final Cut.
• Language Skills: Bilingual proficiency in English and Chinese (preferred) with strong communication skills.
• Attributes
• Highly responsible, results-driven, and able to thrive under pressure.
• Quick learner with a keen understanding of e-commerce trends and platform regulations.
• A collaborative team player with excellent interpersonal skills.

Compensation and Benefits

• Salary: Competitive, based on experience and qualifications.
• Status: Full-time or Part-time with flexible scheduling.
• Benefits: Paid sick leave, meal breaks, and other California-compliant benefits.
• Extras: Performance bonuses, holiday perks, and professional development opportunities.

Legal Compliance

This position adheres to all California labor laws, including:

• Fair Wages: Competitive pay in compliance with minimum wage and overtime regulations.
• Rest and Meal Breaks: Paid 10-minute rest breaks and unpaid 30-minute meal breaks as required.
• Paid Sick Leave: Sick leave provided per California regulations.
• Equal Opportunity: We are an equal opportunity employer and welcome applicants from all backgrounds.

Ready to Apply

If you meet the qualifications and are eager to join a dynamic team, please submit your resume. We look forward to connecting with talented candidates ready to grow with us!

Qualifications

• Education and Experience
• 2+ years of e-commerce platform experience, with a strong understanding of platform rules, promotional tools, and advertising systems
• A resume is required for application
• Priority will be given to candidates with advanced platform knowledge and significant hands-on experience
• Platform Proficiency: Experience with Amazon Seller Central, Wayfair Supplier Portal, and TikTok Shop backend systems
• Data Analysis: Strong analytical abilities, proficiency in Excel, and expertise in data analysis tools
• Content Creation: Familiarity with video editing tools like CapCut, Premiere, or Final Cut
• Highly responsible, results-driven, and able to thrive under pressure
• Quick learner with a keen understanding of e-commerce trends and platform regulations
• A collaborative team player with excellent interpersonal skills

Benefits

• Non-Exempt
• Compensation and Benefits
• Salary: Competitive, based on experience and qualifications
• Status: Full-time or Part-time with flexible scheduling
• Benefits: Paid sick leave, meal breaks, and other California-compliant benefits
• Extras: Performance bonuses, holiday perks, and professional development opportunities
• Fair Wages: Competitive pay in compliance with minimum wage and overtime regulations
• Rest and Meal Breaks: Paid 10-minute rest breaks and unpaid 30-minute meal breaks as required
• Paid Sick Leave: Sick leave provided per California regulations

Responsibilities

• From manufacturing, to retail, to consumer taking it home the path to happiness is ingrained into every piece of furniture
• As an E-Commerce Operations Coordinator, you’ll be at the forefront of managing and optimizing our online presence across platforms like Amazon, Wayfair, and TikTok
• This role combines operations, analytics, and creative collaboration—ranging from product listings and data insights to supporting video content and livestreams
• Multi-Platform Operations Management
• Oversee daily operations for e-commerce stores on platforms like Amazon, Wayfair, TikTok, and others, ensuring accurate product listings, inventory updates, and price adjustments
• Optimize product pages with compelling descriptions, strategic keywords, and high-quality visuals to boost rankings and conversions
• Handle customer service tasks, such as order tracking, returns/exchanges, and addressing feedback to ensure a positive experience
• Data Analysis and Reporting
• Monitor sales data, advertising performance, and customer behavior, preparing regular insights and reports
• Analyze trends to identify areas for improvement and propose actionable strategies to enhance exposure and conversions
• Content Planning and Video Production
• Collaborate with the marketing team on TikTok short video content, including planning, scriptwriting, and production
• Assist with TikTok Shop livestreams by managing schedules, product demonstrations, and audience engagement strategies
• Advertising and Promotions
• Manage and optimize advertising campaigns on platforms like Amazon PPC and Wayfair Ads to maximize ROI
• Help plan and execute promotional campaigns, ensuring product and discount details are accurate for platform events
• Cross-Department Collaboration
• Coordinate with supply chain and purchasing teams to maintain inventory levels and prevent stockouts
• Partner with content and design teams to ensure top-notch product images and videos that align with sales objectives