Senior Marketing Specialist, Email Marketing Automation

Frontier Communications

About the position

Responsibilities

  • Define, implement, analyze, and optimize email marketing campaigns for Consumer customers across multiple channels.
  • Create, test, execute, and grow email programs and workflows that support greater utilization of online support and account management self-service tools.
  • Increase product usage and drive meaningful improvements in customer loyalty through effective marketing strategies.
  • Support the launch and scale of lead generation and nurture marketing programs customized for the Consumer customer.
  • Ensure all campaigns exceed industry standards in terms of deliverability, readability, conversion-focused design, and internal brand standards.
  • Continuously stay updated on changing best practices in email design and optimization.
  • Generate and analyze A/B and multi-variant testing strategies to optimize emails for open rates, click-through rates (CTR), engagement, and conversion.
  • Analyze campaign metrics, derive insights, and recommend actions to improve performance for meaningful business outcomes.
  • Regularly audit programs to ensure they meet and/or exceed the needs of internal stakeholders.

Requirements

  • 3-5 years work experience in marketing or related field.
  • Bachelor's degree in marketing, Business, or Communications.
  • Ability to evaluate data and measure success for marketing strategies.
  • Proficiency with marketing automation technology and digital analytics tools.
  • Strong interest in the Consumer vertical and online support needs.
  • Dedication to staying updated on trends and best practices in acquisition and retention strategies.
  • Results-oriented attitude and high motivation.
  • Effective communication skills, both verbal and written.
  • Keen attention to detail and strong relationship-building qualities.
  • Advanced working knowledge of MS Word, Excel, and PowerPoint; basic knowledge of CSS/HTML is a plus.

Nice-to-haves

  • Experience with Salesforce Marketing Cloud and Data Cloud.
  • Familiarity with A/B testing and campaign optimization techniques.

Benefits

  • Salary Range: \$92,000 to \$176,000
  • 20 PTO (Paid Time Off) days + 10 paid holidays per year
  • Day one medical, dental, vision, and prescription drug plan
  • 401k match of 50% on 6% of eligible compensation
  • Tuition Assistance Program
  • Personal & Work Life Balance Resources & Wellness Support Assistance
  • Employee Resource Groups
  • Same-sex spouse and domestic partner benefits coverage
  • 10 weeks of paid parental leave, & a phased return to work program for new parents
  • Up to \$10k in adoption program assistance
  • 3 weeks of paid caregiver leave

Qualifications

  • 3-5 years work experience in marketing or related field
  • Bachelor's degree in marketing, Business, or Communications
  • Ability to evaluate data and measure success for marketing strategies
  • Proficiency with marketing automation technology and digital analytics tools
  • Strong interest in the Consumer vertical and online support needs
  • Dedication to staying updated on trends and best practices in acquisition and retention strategies
  • Results-oriented attitude and high motivation
  • Effective communication skills, both verbal and written
  • Keen attention to detail and strong relationship-building qualities
  • Experience with Salesforce Marketing Cloud and Data Cloud
  • Familiarity with A/B testing and campaign optimization techniques

Benefits

  • Salary Range: \$92,000 to \$176,000
  • 20 PTO (Paid Time Off) days + 10 paid holidays per year
  • Day one medical, dental, vision, and prescription drug plan
  • 401k match of 50% on 6% of eligible compensation
  • Tuition Assistance Program
  • Personal & Work Life Balance Resources & Wellness Support Assistance
  • Employee Resource Groups
  • Same-sex spouse and domestic partner benefits coverage
  • 10 weeks of paid parental leave, & a phased return to work program for new parents
  • Up to \$10k in adoption program assistance
  • 3 weeks of paid caregiver leave

Responsibilities

  • Define, implement, analyze, and optimize email marketing campaigns for Consumer customers across multiple channels
  • Create, test, execute, and grow email programs and workflows that support greater utilization of online support and account management self-service tools
  • Increase product usage and drive meaningful improvements in customer loyalty through effective marketing strategies
  • Support the launch and scale of lead generation and nurture marketing programs customized for the Consumer customer
  • Ensure all campaigns exceed industry standards in terms of deliverability, readability, conversion-focused design, and internal brand standards
  • Continuously stay updated on changing best practices in email design and optimization
  • Generate and analyze A/B and multi-variant testing strategies to optimize emails for open rates, click-through rates (CTR), engagement, and conversion
  • Analyze campaign metrics, derive insights, and recommend actions to improve performance for meaningful business outcomes
  • Regularly audit programs to ensure they meet and/or exceed the needs of internal stakeholders

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