Operations and Social Media Coordinator

Job Summary

We are seeking a dependable, organized, and versatile team member to support both our social media engagement and daily administrative operations. This position plays a vital role in customer communication, internal order processing, and overall office efficiency.

The ideal candidate is detail-oriented, professional, and comfortable balancing a variety of tasks throughout the day. This role is cross-trained with our administrative assistant, offering variety, skill development, and long-term growth potential.

Responsibilities

• Monitor and manage company social media platforms
• Respond to comments, messages, and inquiries professionally and promptly
• Maintain a consistent brand voice and customer-focused tone
• Route inquiries to the appropriate team member when needed

Administrative & Office Support

• Assist with order processing and related paperwork
• Track orders, shipping details, and payment status
• Process customer payments accurately
• Support the administrative assistant with daily operational tasks
• Answer and direct incoming phone calls

Maintain organized digital and physical records

Ideal Candidate Profile

We are looking for someone who is

• Highly organized and detail-oriented
• Professional and confident in written and verbal communication
• Comfortable working with computers, software systems, and learning new tools
• Reliable, punctual, and self-motivated
• Able to multitask and shift priorities efficiently
• Calm, respectful, and solutions-focused with customers

Preferred (but not required)

• Experience with social media management or customer engagement
• Administrative, office, or customer service experience
• Familiarity with order processing, invoicing, or payment systems

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Expected hours: 15 – 40 per week

Benefits

• 401(k)
• Flexible schedule
• Paid time off

Work Location: In person