Executive Ecommerce Operations

Job Summary

The E-commerce Logistics Executive is responsible for overseeing the end-to-end logistics and supply chain operations for online orders. This includes managing inventory, coordinating with delivery partners, tracking shipments, and ensuring timely fulfillment of customer orders.

Key Responsibilities

• Coordinate and manage order processing, packaging, and dispatch of online orders.
• Monitor daily logistics operations to ensure timely and accurate deliveries.
• Liaise with courier and delivery partners to optimize delivery performance and resolve issues.
• Track shipments and provide regular updates to internal teams.
• Handle returns, exchanges, and reverse logistics in accordance with company policy.
• Maintain accurate inventory records and ensure stock levels are optimized.
• Collaborate with warehouse teams to ensure smooth inbound and outbound operations.
• Prepare daily/weekly/monthly logistics reports and analyze KPIs (e.g., delivery time, return rate, shipping cost).
• Support in selecting and negotiating with logistics partners to improve service and reduce cost.
• Ensure compliance with health, safety, and regulatory standards in logistics processes.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 2-4 years of experience in logistics, preferably in e-commerce or retail.
• Strong understanding of logistics and supply chain operations.
• Proficiency in MS Office and logistics software (e.g., WMS, ERP, order management systems).
• Excellent communication, coordination, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• Attention to detail and organizational skills.

Preferred Qualifications

• Experience working with major e-commerce platforms (e.g., Amazon, Flipkart, Shopify).
• Knowledge of customs and import/export documentation (if international logistics is involved).
• Experience with last-mile delivery management systems.