Principal WW GTM Specialist, Amazon Connect, Customer Experience

Amazon is a leader in cloud computing and is seeking a Principal WW GTM Specialist for Amazon Connect. This role involves creating go-to-market strategies for AI-driven customer experience solutions and collaborating across teams to drive business growth.

Responsibilities

• Create the GTM strategy for Amazon Connect's AI-driven omnichannel solution
• Own strategic initiatives that contribute to our global go to market plan. Measure and report on how owned initiatives impact the business
• Work with GTM specialists, sellers, partner teams, and service team to develop scalable sales plays to drive toward growth targets
• Determine and iterate on internal and partner led routes to market
• Work closely with the service team to influence roadmap priorities and help bring new AI features to market
• Partner with product managers and sales to identify, replicate, and scale successful sales campaigns for new and existing services
• Develop assets and content to enable global sales organization to execute sales playbooks
• Work closely with sellers, solutions architects, and partners to understand blockers to growth for the Connect omnichannel solution
• Maintain a reporting cadence to the cross functional team to escalate issues, address blockers, communicate changes, and iterate on strategy

Skills

• 7+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience
• Experience developing strategies that influence leadership decisions at the organizational level
• 7+ years of developing, negotiating and executing business agreements experience
• 7+ years of professional or military experience
• Bachelor's degree
• Experience selling to Fortune 1000 or Global 2000 organizations

Benefits

• Equity
• Sign-on payments
• Full range of medical, financial, and/or other benefits

Company Overview

• Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is https://amazon.com.

Company H1B Sponsorship

• Amazon has a track record of offering H1B sponsorships, with 18969 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role.