Director - Business Transformation

Role Overview

The Enterprise Change team provides transformation and end-to-end business process engineering capabilities to the firm, focused on redefining how we deliver for our customers, our people and the enterprise, driving growth and efficiency. The role helps business/function teams to identify a path to achieve their business objectives by optimizing and rethinking processes, embedding the latest technology, and designing a future state for the area/function that is based on the art of the possible.

Key Responsibilities - What You’ll Lead

• Deliver enterprise transformation and business process redesign initiatives that materially improve outcomes and simplify how work gets done.
• Partner with business, operations, and technology leaders to define future state processes using data, digital, automation, and AI.
• Baseline current state journeys and design both near term and strategic future state.
• Build business cases, implementation roadmaps, and sequencing plans aligned to enterprise priorities.
• Ensure sustainability of the work through measurement, management routines and capability building
• Develop executive stakeholder materials and stories for decision and adoption.
• Craft simple, compelling executive level presentations to support decisions and drive adoption level.
• Ensure long term sustainability through measurement, management routines, and capability term sustainability through measurement, management routines, and capability.
• Candidate Profile - Who You Are

Required Skills

• 10-12+ years in operational excellence, process reengineering, Lean, or largescale transformation.
• 5-7 years of experience leading projects, initiatives, or engagements.
• Strategic thinker with strong analytical and problem-solving skills solving skills.
• Experience working with senior level executives (ex: SVP, Managing Director/Partner Level, or above) on transformation initiatives.
• Fluent in modern technology, AI, and data driven decision making.
• Ability to work across and break down organizational silos (end-to-end enterprise mindset) within one organization as well as across geographies.
• Curious, bold, and comfortable navigating ambiguity and competing priorities.
• Commercially minded—balancing customer needs, business outcomes, and operational realities.
• Strong communicator and trusted advisor with the ability to simplify complexity and build alignment.

Preferred Skills

• Practical experience with design-leading and experience design.
• Experience working as a consultant or consultancy.
• Lean Six-Sigma experience or equivalent working on tech solutions.
• Experience in the financial services or insurance industry.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.