E-Commerce and Customer Experience Director

E-Commerce and Customer Experience Director

About the Company

Join a prestigious luxury brand in the Luxury Goods & Jewelry sector, privately owned and celebrated for its unparalleled quality and craftsmanship.

About the Role

We are looking for a visionary E-Commerce and Customer Experience Director to spearhead our digital transformation strategy. In this pivotal role, you will oversee website operations, merchandising, and customer service teams to create an outstanding omnichannel experience. Your strategic insight will drive innovative digital initiatives aimed at enhancing user engagement and maintaining our brand's commitment to exceptional service, ultimately propelling revenue growth.

Your leadership will be crucial in building a dynamic digital and customer service team. You will inspire and mentor professionals while cultivating a workplace culture that embodies our values of creativity, diversity, innovation, and superior customer experiences. We seek candidates with a robust background in digital strategy, e-commerce, and customer service, particularly in collaborative settings.

The ideal candidate will have a history of achieving commercial KPIs and progressing strategic digital objectives. A thorough understanding of user experience, service excellence, and effective merchandising practices is essential. We value a leadership style that reflects our commitment to sustainability and inclusivity. This is an exceptional opportunity to manage a vital business unit and team, enhancing our digital brand presence in the North American market, with minimal travel requirements of less than 10%.

Key Functions

• E-commerce Management
• Operational Leadership