eCommerce Shipping Operations Manager

eCommerce Logistics Operations and Risk Lead

Location: In office

Type: Full time

Pay: Starting at $90,000 a year

We are hiring an eCommerce Logistics Operations and Risk Lead to own shipment performance, risk mitigation, and exception management in a high volume online retail environment. This role sits in the front office of the operation and is focused on proactive oversight, system driven decision making, and protecting high value customer orders.

You will manage hundreds of daily shipments across multiple carriers, identify risk before failure occurs, and take full ownership of issues impacting delivery, cost, and customer trust.

This role is highly autonomous and best suited for someone who thrives on ownership, accountability, and preventing problems rather than reacting to them.

What You Will Do

Oversee high volume inbound and outbound eCommerce shipments daily

Monitor shipment performance using tracking systems, dashboards, and data

Proactively identify delays, risks, and failure patterns before escalation

Open, manage, and resolve carrier investigations when required

Work directly with FedEx, UPS, Purolator, and Canada Post

Own high value, restricted, or regulated shipments from order to delivery

Use data and trend analysis to reduce repeat issues and losses

Provide clear visibility into shipment risk, open cases, and outcomes

Partner closely with Customer Service, Operations, and Finance teams

Continuously improve tracking processes and exception workflows

What We Are Looking For

4+ years of experience in an eCommerce, front office logistics, or order fulfillment environment

Experience managing hundreds of shipments per day

Proven exposure to high value or regulated shipment handling

Strong systems aptitude with tracking tools, dashboards, or ERP platforms

Comfort using data and analytics to prevent issues before they occur

Experience working directly with major parcel carriers

Clear sense of ownership and accountability for outcomes

Strong professional drive with a desire to manage to success and avoid failure

Calm, confident communicator in high pressure situations

Comfortable working full time in office

Why This Role Matters

You protect customer trust in a high volume eCommerce operation

You own shipment risk and loss prevention at scale

You influence systems, processes, and long term operational performance

You are trusted to act, decide, and prevent failure

If you enjoy ownership, high stakes decision making, and using data to drive better outcomes in an eCommerce environment, we would like to hear from you.

More information about the company and location will be shared during the interview process. Apply through Indeed to be considered.

Job Type: Full-time

Pay: From $90,000.00 per year

Application question(s)

• Describe your experience managing shipment performance in an eCommerce or front office logistics environment. Approximately how many shipments per day were you responsible for, and what part of the process did you own?
• What systems, dashboards, or tools have you used to monitor shipment performance and identify risks before issues occurred? Provide an example of how you used data to prevent a delivery failure or loss.
• Describe a situation where you independently made a decision to resolve or prevent a shipping issue without waiting for approval. What was the risk, what action did you take, and what was the outcome?

Work Location: In person