E-commerce Specialist

Edo Japan is one of Canada’s fastest-growing quick service restaurants, now serving over 11 million freshly prepared meals annually across more than 200 locations throughout Canada.

First opened in Calgary, Alberta in 1979, Edo Japan combines the art of traditional teppanyaki-style cooking techniques with the best of chef-inspired modern cuisine. From its famous teriyaki sauce to the sourcing of high-quality ingredients, the company has never strayed from its founder’s mission to serve local communities with fresh and delicious food. Headquartered in Calgary, Edo Japan is proudly Canadian-owned.

Position Overview**:E-Commerce Specialist**

This is a permanent, hybrid, full-time position with benefits.

• *Key Responsibilities**:
• **E-Commerce Platform Management**_
• Oversee the day-to-day operations of owned e-commerce platforms, including web and app functionality.
• Manage content to ensure accuracy, consistency, and alignment with brand standards.
• Collaborate with cross-functional teams to integrate and update platform features to enhance the user experience.
• Support marketing initiatives through seamless platform integration and optimization.
• Provide technical support for platform-related issues and coordinate with IT and external partners for troubleshooting.
• Ensure compliance with industry standards and regulations.
• Develop partnerships with 3rd-party vendors to optimize platform capabilities.
• Lead continuous improvement initiatives to drive enhanced functionality and customer satisfaction.
• **Food Delivery Network Management**_
• Collaborate with food delivery partners to optimize the online ordering and delivery process.
• Develop and test innovative strategies with delivery partners to drive growth and efficiency.
• Monitor and analyze delivery performance, ensuring timely and accurate service.
• Identify opportunities for new collaborations with emerging platforms.
• **Product/Menu Optimization**_
• Create and optimize product listings with compelling descriptions, imagery, and pricing.
• Utilize customer insights to inform menu and product design decisions.
• Develop pricing strategies that balance customer satisfaction with profitability.
• Lead innovation initiatives by introducing new products and menu concepts.
• Implement SEO strategies to enhance product visibility and search rankings.
• **Analytics and Reporting**_
• Track and analyze key performance indicators (KPIs) to measure e-commerce success.
• Generate regular reports with actionable insights to inform business strategies.
• **Promotions and Marketing**_
• Implement promotional campaigns and discounts to drive sales through food delivery and owned platforms.
• Partner with the marketing team to create targeted advertisements and promotions tailored to e-commerce channels.
• Evaluate campaign performance and adjust strategies to maximize impact.
• **Customer Experience Enhancement**_
• Implement strategies to elevate the online shopping experience.
• Address customer inquiries and feedback promptly, ensuring resolution of issues.
• **Market Research and Trend Analysis**_
• Stay informed about industry trends, competitor activities, and emerging technologies.
• Leverage insights to identify opportunities for growth and innovation.
• *Qualifications**:
• Bachelor’s degree in marketing, business, or a related field (advanced degree is a plus).
• Extensive experience in e-commerce platform management, online sales tools, web design or similar roles (5+ years preferred).
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Familiarity with the franchise model, understanding its unique challenges and opportunities.
• Proficiency in SEO, SEM, and other digital marketing tools and strategies.
• Excellent written, verbal, and visual communication skills.
• Self-starter with a proactive approach to identifying and implementing improvements.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Growth mindset with a commitment to continuous learning and adaptation.
• Alignment with Edo Japan’s values of diversity, integrity, and teamwork.
• *Benefits**:
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible language requirement

• French not required

Schedule

• Monday to Friday

Application question(s)

• Do you have proven experience (5+ years) in loyalty program management, customer retention, or related roles?
• *Education**:
• Bachelor's Degree (preferred)

Work Location: Hybrid remote in Calgary, AB T2H 2V6