Specialist, eCommerce Drop Ship

Job Title: E-Commerce Marketplace / Drop Ship Specialist

Department: NA Sales / E-Commerce

Reports To: Sr. E-Commerce Manager – NA Sales

FLSA Status: Non-Exempt

Location: Nashville, TN (hybrid)

Direct Reports: None

SVP Worldwide is the world's largest consumer sewing machine company, proudly home to the iconic brands SINGER®, HUSQVARNA® VIKING®, PFAFF®, and CREATIVATE™. Together, our brands represent nearly 500 years of combined leadership, empowering sewists around the world and shaping the evolution of sewing for generations.

Our purpose is clear: to create, elevate, and celebrate sewists around the world.

With global operations spanning R&D, manufacturing, distribution, and sales, SVP Worldwide brings together heritage craftsmanship and modern innovation to serve a worldwide community of makers.

Our expanding portfolio includes sewing and embroidery machines, accessories and notions, garment care, and creative software — offering meaningful opportunities to innovate, collaborate, and make an impact.

Guided by our values — customer-first thinking, curiosity and creativity, inclusion, and transparency — we're building a connected, inclusive culture where people can grow their careers while helping define the future of sewing.

POSITION SUMMARY: The E-Commerce Marketplace / Drop Ship Specialist is responsible for leading the SVP Worldwide eCommerce assortment planning and growth strategies to maximize shopper engagement and revenue. This person functions as the product owner of marketplace growth, drop ship management and Creativate, our subscription-based service. This person works to translate leadership objectives for future growth of the ecommerce business.

This role collaborates with SVP Worldwide eCommerce team. This person will put in place a pricing and promotional strategy that delivers value to the consumer while hitting established financial goals. This person will constantly optimize the merchandising offer and shopping experience for long-term sustainable growth by being data-focused, testing innovative new approaches and carefully selecting assortments to beat annual sales plans.

POSITION RESPONSIBILITIES

Marketplace & Drop ship content strategy and management

• Determine product assortment, pricing, and promotions for marketplace, drop ship and subscription-based assortments on the website. Owning new SKU creation, attribution and merchandising on site.
• Strategize new market placement on own assortment and drop ship assortment. Use analytics to understand where to grow, maintain, reduce based on profitability.
• Manage, modify and optimize listings to drive sales and margin growth and profitability
• Commitment to follow processes while managing inventory positions, monitoring fulfillment of orders and managing returns and cancellations.

Digital merchandising and marketing

• Manage product set-up including images and copy. Ensuring product setup into eCommerce platform is complete and accurate, collecting all assets and data for each SKU and optimizing for SEO.
• Oversee product categories closely and adjust product sequencing, featured items, product badging, filters, navigation, category pages, search results, ratings and reviews, etc. to drive sales volume and conversion.

Collaboration

• Collaborate with a cross-functional team on promotions, merchandising, and development opportunities for best-in-class customer experience.
• Strategize with digital content and marketing team on ways to drive traffic and revenue

Analytics & Data-Driven

• Assist with tracking KPIs and other reporting to spot new trends and growth opportunities to beat annual sales plan. Track and measure profitability to maintain healthy margins and grow or exit programs where necessary
• Gain deep insights into the customer's product needs and motivations to buy, integrate new merchandising ideas throughout the entire site to drive profitable revenue growth and trial into growth categories (ie. accessories add on, bundles)

Vendor Management

• Create and manage vendor portfolio including onboarding vendors, order management, inventory availability, timely shipments, cancellations and proactively follow-up with partners to meet deadlines. Negotiate the best pricing and margin that meets our goals and fits into our promotion strategies
• Identify, seek out and cultivate strong vendor relationships that match our brand vision and mission to strengthen our sewing brands

Compliance

• Ensure recruitment processes adhere to all federal, state, and country/local employment laws and regulations

REQUIREMENTS AND PERFERRED EXPEREINCE

• 2+ years' work experience in eCommerce, Merchandising, Marketing within a cross functional role and a bachelor's degree in similar field.
• 2+ years' experience managing/implementing various eCommerce merchandising initiatives such as assortment management, setting pricing, attribution and merchandising
• Website Content Management System experience for SKU and pricing set-ups and updates
• Shopify experience is preferred but not required
• Prior knowledge of Drop Ship (Rithum Mirakl, Channel Advisor) is good to have but not required
• Experience in Sewing/Crafts are helpful but not required
• Computer proficiency in Google Suite, Excel, Word, and PowerPoint

SKILLS, ABILITIES AND KNOWLEDGE

• Excellent attention to detail, oral and written communication skills, time management skills, and organizational skills
• Strong interpersonal skills and team orientation
• Strong negotiation and vendor relationship skills
• Ability to troubleshoot and problem solve on your own
• Experience with data analytics and using data to make sound decisions to grow the business
• Consumer focus with a passion for delivering exceptional experiences
• Comfortable working in fast-paced, entrepreneurial environments and being flexible
• Proven ability to manage multiple tasks while responding to changing priorities
• A hands-on self-starter, with a can-do result oriented positive attitude and strong work ethic
• Ability to work independently with minimal direct oversight as well as working with cross functions partners to strategize growth opportunities
• Willingness to develop, is self-aware and open to feedback

TRAVEL

• If not local to Nashville, TN, the successful candidate will need to be in driving distance and open to commute into HQ/Nashville, TN monthly.

We Offer You

• Full benefits package; medical, dental, vision
• 401k plan
• Competitive PTO accrual as well as additional wellness days
• Hybrid work schedule
• Work environment that harbors a culture of collaboration and community
• Learning and development opportunities

PHYSICAL REQUIREMENTS

• This position is subject to sedentary work; exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time. Walking and standing are required only occasionally.
• This position is subject to the following physical activities: talking, hearing, and the use of hands, wrists, or fingers in repetitive motions.
• The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading.

WORK ENVIRONMENT/LOCATION/FLEX ARRANGEMENT

• SVP Worldwide offers a fast-paced and ever-changing environment. As part of our Flexible Workplace Policy, this position will be hybrid based in our company HQ in Nashville, TN or willing to commute to HQ on a monthly basis.
• The worker is subject to being in front of a computer and collaborating with cross functional partners throughout the day.

Why You Will Love Being a Part of the SVP Worldwide Team:

We take care of our team! We offer a competitive benefit package including multiple health plan options comprised of vision and dental plans, 401K plan, life insurance, disability insurance, pet insurance, parental leave, generous employee discounts and paid time off benefits including wellbeing days.

At SVP Worldwide, we celebrate diversity, equity, and inclusion and strive to employ a unique workforce that is reflective of our consumers across the globe. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

SVP Worldwide is an equal opportunity employer and makes employment decisions based on merit and qualifications. SVP Worldwide prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration.

In The News

In 2021, SVP Worldwide was acquired by Platinum Equity (www.platinumequity.com), a global investment firm with more than $25 billion of assets under management and a portfolio of approximately 50 operating companies that serve customers around the world. Platinum Equity has committed to fully support SVP Worldwide's continued growth and to bring additional financial and operational resources to help accelerate the company's efforts.

Like what you see? Then come “sew” and grow your career with us!

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Requirements: Manages processes in defined area of concentration.