e-Commerce Operations Supervisor

Job Description

Join our dynamic team as an e-Commerce Operations Supervisor, where you will oversee daily operations in our e-Commerce department to meet and exceed our sales goals. You will play a key role in staffing and developing your team, ensuring that our core values of respect, honesty, integrity, diversity, inclusion, and safety are upheld.

Responsibilities

• Drive exceptional customer experiences by ensuring ease of shopping, product variety, freshness, and cleanliness.
• Recruit, interview, and select candidates for the online shopping department.
• Create schedules to effectively manage product flow and meet operational demands.
• Mentor team members to meet productivity standards and certify associates who excel.
• Ensure compliance with laws, food safety procedures, and company guidelines.
• Provide training on the functions and duties of order selectors and customer attendants.
• Lead the team in planning and executing e-Commerce initiatives.
• Achieve and surpass sales targets and customer satisfaction goals.
• Analyze competitive landscape and adjust strategies accordingly.
• Ensure timely and efficient order fulfillment with appropriate substitutions when necessary.
• Implement best practices for order collection, product management, and delivery processes.
• Report inventory issues like out-of-stock items promptly to department heads.
• Troubleshoot and maintain equipment used in the e-Commerce department.
• Provide actionable feedback to management about operational strategies and effectiveness.
• Monitor department expenses and ensure preventative maintenance on all equipment.
• Supervise and coach team members, including performance reviews and feedback.
• Foster a positive, cooperative work environment, even under pressure.
• Handle conflicts constructively and with a collaborative approach.
• Act with integrity concerning customer and business information.
• Engage directly with a diverse range of customers, including minors, individuals with special needs, and older adults.
• Perform all essential job functions with or without reasonable accommodation.

Qualifications

Minimum Requirements

• High School Diploma or GED.
• Proven supervisory experience.
• Experience in recruitment and hiring processes.
• Strong organizational skills.
• Ability to lift up to 25 pounds frequently and up to 50 pounds occasionally throughout the day.
• Capacity to stand or walk for extended periods.
• Able to stoop, kneel, or crouch multiple times per hour.
• Proficiency in Microsoft Office.
• Excellent oral and written communication skills.
• Strong leadership capabilities.

Desired Qualifications

• Bachelor's Degree.
• Experience with Point of Sale (POS) systems.

About Us

Based in Colorado, our company has a rich history, having merged with The Kroger Company in 1983. We proudly serve customers in over 115 locations throughout Colorado and Wyoming. As part of the Kroger family, we are dedicated to bringing together diverse teams who share a passion for food and community. Our mission is to feed the human spirit, and we continually strive to create amazing experiences for our customers.

We value our people and offer the tools for personal and professional success. Join us for a fulfilling career path with opportunities for growth and learning. Apply today to become a valued member of our team!

What You'll Receive From Us

• Comprehensive healthcare coverage, including medical, dental, vision, and prescription plans.
• Flexible scheduling options with paid time off, including holidays and sick leave.
• Emotional and financial support resources via our Employee Assistance Program.
• Discounts on a variety of purchases, including food and travel.
• Tuition reimbursement of up to $21,000 during your career.
• Access to extensive training programs and pathways for career advancement.

Join us as we work towards building strong communities and providing a welcoming workplace for all.