E-Commerce Operations Supervisor

Join our team as an E-Commerce Operations Supervisor and lead our store's online shopping department to success! In this role, you will manage day-to-day operations to achieve sales objectives, goals, and budgets while upholding our core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

• Ensure exceptional customer satisfaction through ease of shopping, variety, freshness, and cleanliness in the e-Commerce department.
• Conduct interviews, select, and onboard candidates to build a strong online shopping team.
• Create staff schedules that meet product flow demands while staying within guidelines.
• Develop and mentor associates to meet productivity standards and certify them upon reaching goals.
• Ensure compliance with local, state, and federal regulations, including food safety procedures.
• Train associates on their roles as order selectors and customer attendants.
• Lead the implementation and execution of e-Commerce initiatives.
• Meet and surpass sales, budget, and customer satisfaction goals.
• Analyze competitive landscape and adjust strategies accordingly.
• Ensure timely fulfillment of orders with the requested products or appropriate substitutes.
• Implement best practices for managing out-of-stock items.
• Streamline order collection, product handling, checkouts, and delivery processes.
• Promptly report inventory issues to department heads.
• Troubleshoot equipment and devices utilized in the e-Commerce department.
• Provide feedback on operational effectiveness to management and division teams.
• Monitor department expenses and ensure preventative maintenance on all equipment.
• Supervise and coach direct reports, conducting performance reviews and providing constructive feedback.
• Foster a collaborative and high-paced work environment.
• Manage conflicts constructively.
• Maintain honesty and integrity regarding customer and business information.
• Follow instructions and seek assistance when needed to address issues.
• Support individuals with diverse needs through direct interaction.
• Ability to perform essential job functions with or without reasonable accommodation.

Qualifications

• High School Diploma or GED required.
• Proven supervisory experience preferred.
• Experience with the selection and hiring process is a plus.
• Strong organizational skills are essential.
• Physical ability to lift up to 25 pounds frequently and up to 50 pounds several times a day.
• Ability to stand or walk for extended periods.
• Capable of stooping, kneeling, or crouching often.
• Proficient in Microsoft Office.
• Excellent communication skills, both oral and written.
• Strong leadership capabilities.

Preferred

• Bachelor's Degree is a plus.
• Knowledge of Point of Sale (POS) systems is advantageous.