HP Print Solutions Specialist

Job Description

Infosys is seeking a Managed Print Services Administrator. The HP Print Manager is responsible for managing and optimizing HP’s Managed Print Services (MPS) within the organization. This includes overseeing print infrastructure, ensuring secure and efficient print workflows, managing HP devices and solutions, and driving cost optimization through print policies and analytics. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

Required Qualification

• Candidate must be located within commuting distance of Memphis, TN or Richardson, TX or Hartford, CT or Indianapolis, IN or Raleigh, NC or Tempe, AZ or be willing to relocate to the area. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4 years of Information Technology experience.
• At least 4 years' experience in HP Print Manager.
• Manage installation, configuration, and maintenance of HP print devices.
• Experience with HP Security Manager, HP Advance (Pull Print),HP Web Jet Admin, HP JAMC, Ricoh Streamline NX
• Administer Managed Print Services (MPS) and coordinate with vendors.
• Monitor print usage and optimize device allocation for cost efficiency.
• Implement secure print solutions and ensure compliance with IT policies.
• Provide Level 2/3 support for printer-related incidents and escalations.
• Use HP tools (e.g., HP Web Jet admin) for proactive monitoring.
• Generate reports on print volumes, device uptime, and consumable usage.
• Track and manage consumables inventory.
• Assist in printer fleet refresh projects and new site deployments.
• Strong knowledge of HP printer hardware and software.
• Experience with HP Web Jet admin, HP Security Manager, HP Advance (Pull Print), HP JAMC, or similar tools (Ricoh Streamline NX)
• Understanding of network printing and print server management.
• Troubleshooting skills for hardware and connectivity issues.
• Ability to manage vendor relationships and service agreements.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualification

• Strong communication and interpersonal skills
• Customer Service Orientation
• Problem-solving and analytical thinking
• Strong attention to detail and outstanding analytical and Problem-solving skills.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.